Refer to the following
instructions when a problem occurs. If the remedies indicated in the
chart do not solve the problem, contact Panasonic Technical Support.
For a software problem, refer to the instruction manual of the software.
Shut
Down
| Cannot
shut down or restart
Windows. |
- Remove USB devices.
- It may take 1 or 2 minutes to shut down.
|
Display
| The
screen does not become
bright even if pressing «Fn» +
«F2». |
- The brightness is set low to avoid malfunction
where surrounding temperature is high. Use it in an environment of
between 5ºC and 35ºC.
|
|
Takes time to display [Power Options] screen. |
|
| The
[Panasonic] boot screen is
not displayed on the external display. |
- As soon as the computer starts up, press
«F2» or «Del» several times and
start the Setup Utility.
|
| There are red, green, or blue dots on the screen, or there is unevenness in colors and brightness on the screen. |
The following are not malfunctions.- Although
advanced high-precision technologies are used in the production of
color LCD screens, 0.002% or less of the picture elements may be dark
or remain constantly lit (i.e., more than 99.998% of elements function
properly).
- Due to the natural characteristics of LCD screens,
you may notice unevenness in colors and brightness depending on your
angle of view. Hues may also vary by product.
|
Sleep*1
and Hibernation
| Cannot
enter sleep*1
or hibernation. |
- Remove USB devices temporarily. If the problem
persists, restart the computer.
- It may take 1 or 2 minutes to enter sleep*1
or hibernation.
- The computer may not enter sleep*1
when the computer is communicating via modem.
- The computer does not enter sleep*1
or hibernation immediately after resuming. Wait approximately 1 minute.
|
| Cannot
enter sleep*1
or hibernation automatically. |
|
| The
computer does not resume. |
- If you press and hold the power switch for 4
seconds or longer, the power will be turned off forcibly and the
computer will not resume. In this case, all unsaved data will be lost.
- You disconnected the AC adaptor and the battery
pack while the computer was in sleep*1. If the
computer’s power supply is disconnected in sleep*1,
unsaved data will be lost and the computer will not resume.
- The battery is exhausted. Sleep*1
and hibernation consume some power.
|
*1 : Windows XP: standby
Sound
| No
sound. |
- Press «Fn» +
«F4» or «Fn» +
«F6» to cancel mute.
- Press «Fn» +
«F8» to turn off the concealed mode.
- Restart the computer.
|
| Distorted
sound. |
- Performing «Fn» key
combinations sometimes causes sound distortion. Stop and restart
playback.
|
| Cannot
change the volume by
pressing «Fn» + «F5» or
«Fn» + «F6». |
- Activate the Windows sound function. When it is
not active, the volume does not change even if
 is
displayed.
|
| Can not record with microphone |
- Use a condenser microphone.
- Some settings may have to be made depending on the microphone.
When using a monaural microphone with a 2-terminal plug: - Click
 (Start) - [Control Panel] - [Hardware and Sound] - [Sound] - [Recording] - [Microphone] - [Enhancements], and
then add a check mark for [Mono Microphone].
- Click
[Start] - [Control Panel] - [Sound, Speech, and Audio Device] - [Sounds
and Audio Devices] - [Audio], and click [Volume] in "Sound recording".
- Click [Options] and add a check mark for [Advanced Control].
- Click [Advanced] in "Mic Volume" and add a check mark for [2 Mono Mic], then click [Close].
When recording in stereo using a stereo microphone: - Click (Start) - [Control Panel] - [Hardware and Sound] - [Sound] - [Recording] - [Microphone] - [Enhancements], and
then remove a check mark for [Mono Microphone].
- Click
[Start] - [Control Panel] - [Sound, Speech, and Audio Device] - [Sounds
and Audio Devices] - [Audio], and click [Volume] in "Sound recording".
- Click [Options] and add a check mark for [Advanced Control].
- Click [Advanced] in "Mic Volume" and remove a check mark for [2 Mono Mic], then click [Close].
|
|
When logging on (e.g., resuming the computer), audio is distorted. |
- Perform the following steps to change the audio
settings to prevent audio output.
- Right-click the desktop and click
[Personalize] - [Sounds].
- Remove the check mark from [Play Windows
Startup sound].
|
|
"There was an error updating the registry" appears
when Sound Recorder is started. |
- Sound Recorder is started by a limited account
user whose language setting is not the same as the administrator user
who last started Sound Recorder. This does not affect the operation.
|
Keyboard
Disc
Operation
| The
CD/DVD drive does not work
normally. |
|
| Cannot
play back TV programs
recorded on a commercial DVD recorder. |
- Finalize the disc on the DVD recorder when the
program was recorded in video mode on DVD-R/RW or in VR mode on DVD-RW.
|
| A
blue background appears on
the screen when playing an MPEG image. |
- You opened the CD/DVD drive or removed the MPEG
disc while it was operating. Re-insert the MPEG disc and close the
CD/DVD drive.
|
| The
CD/DVD drive vibrates
excessively or makes noise. |
- Insert the disc correctly.
- Check the disc condition (
 Disc handling care).
- When writing to CD-R/RW using Roxio Creator
LJB, you can minimize vibration while writing by using the writing
speed at [10x] or less.
|
| Cannot
eject a disc. |
- Turn on the computer.
To remove a disc when the computer is powered off, insert a pin of 1.3
mm {0.05± in diameter into the emergency hole (A). (When the diameterr
of the pin is smaller than this, insert the pin slightly downward.)
Pushing it completely to the end will free the tray so that it can be
pulled out.
<CF-53 Series>
<CF-52 Series>
If a disc with fingerprints or other dirt is used, you may not be able to remove it. Use a clean disc. (To clean discs)
|
| The
disc tray does not close. |
- Do not touch the eject button when closing the
tray.
|
| Other
disc operation problems. |
- Use another drive or media.
|
Network
| Cannot
connect to a network. |
- Set [LAN]
/ [Modem] to
[Enabled] in the
[Advanced] menu of the Setup Utility.
|
| Cannot
check the
computer’s MAC address. |
- Follow the steps below.
- Click
(Start)*3 - [All Programs] - [Accessories] -
[Command Prompt].
-
Input "getmac /fo list /v", and press
«Enter».
- Insert a space between
"fo" and "list", and between
"list" and "/v".
Input "ipconfig /all", and press
«Enter».
- Wireless LAN’s MAC address:
Make a note of the 12-digit string of alphanumeric displayed on
"Physical Address" line of "Wireless
Network Connection".
Wired LAN’s MAC address:
Make a note of the 12-digit string of alphanumeric displayed on
"Physical Address" line of "Local Area
Connection".
- Input "exit", and press
«Enter».
|
*3 : Windows XP: [start]
Wireless
Communication (only for
model with wireless LAN/Bluetooth/wireless WAN)
Connecting
Peripherals
| An
error occurs while
installing the driver. |
- When you install a driver of card or peripheral
device, make sure that the driver is compatible with the operating
system. If it is not compatible, malfunction may occur. For information
about the driver, contact the manufacturer of the peripheral device.
|
| A
peripheral device does not
work. |
- Install the driver.
- Contact the manufacturer of the device.
- When operation resumes from sleep*5
or hibernation, devices such as a mouse, modem and cards may not
function properly. In this case, restart the computer or reinitialize
the device.
- When
or  is
displayed in the Device Manager, remove
and insert the device. If the problem persists, restart the computer.
- When you set [USB
Port] to [Disabled] in the
[Advanced] menu of the Setup Utility, USB
ports of port replicator are
also disabled.
- The computer may not recognize the
connection/removal of some devices, or may not operate normally with
some devices.
-
Click (Start) - [Computer] - [System properties] -
[Device Manager].
Click [start] - [Control Panel] - [Performance and Maintenance] -
[System] - [Hardware] - [Device Manager].
- Select the device, and remove the check
mark for [Allow the computer to turn off this device to save power] in
[Power Management]. (This item may be unavailable for some types of
devices.)
- In the case that a USB device does not work,
remove the USB device and connect it again or connect the USB device to
another port.
|
| The
connected mouse does not
work. |
- Check the mouse connection.
- Install the driver compatible with the
connected mouse.
If the mouse does not work even after installing the driver, set [Touch
Pad] to [Disabled] in the [Main] menu of the Setup Utility.
|
| USB
floppy disk drive does not
work as a boot drive. |
- The operation is confirmed by Panasonic
CF-VFDU03U USB floppy disk drive (optional).
- Connect the floppy disk drive directly to a USB
port of the computer. Do not connect it via a USB hub or USB connector
of the port replicator. If you have connected to a USB port on the
computer, try connecting it to one of the other USB ports.
- Set [USB
Port]
and [Legacy
USB Support] to
[Enabled] in the [Advanced] menu of the Setup Utility.
- Set [Boot
Option
#1] to [USB Floppy Disk] in
the [Boot] menu of the Setup Utility.
- Turn off the computer and connect the USB
floppy disk drive, and then restart the computer.
|
| The
RAM module is not
recognized. |
- Insert the RAM module correctly.
- Use the compatible RAM module (RAM Module).
- Check the [Information]
menu in the Setup
Utility.
If the RAM module is not recognized, turn off the computer
and reinsert the RAM module.
|
| You
do not know the address
map for IRQ, I/O port address, etc. |
-
You can check with the following procedure.
- Click
(Start) - [Computer] - [System properties] - [Device Manager].
- A standard user needs to enter an
administrator password.
- Click [View] - [Resources by type].
To check the current address map, click [Start] - [Control Panel] -
[Performance and Maintenance] - [System] - [Hardware] - [Device
Manager] - [View] - [Resources by type].
|
| The
device connected to the
serial port does not work. |
- Check the connection.
- The device driver may not work. Refer to the
instruction manual of the device.
- Do not connect 2 mouse devices simultaneously.
- Set [Touch
Pad]
to [Disabled] in the [Main]
menu of the Setup Utility.
- Set [Serial
Port]
to [Enabled] in the
[Advanced] menu of the Setup Utility.
|
| Cannot
print. |
- Check the printer connection.
- Turn on the printer.
- The printer is not online.
- No paper is in the printer tray or there is a
paper jam.
- Turn on the printer and connect it to the
computer, and then restart the computer.
- Check the network connection if the printer is
connected via network.
|
LAN
transmission speed slows
down noticeably.
Poor performance during data transmission via a PC Card (e.g.,
distorted video image when writing to a DV camera using an IEEE1394 PC
Card).
<Only for model with wireless LAN>
Wireless LAN connection is cut. |
- Try the following settings.
Click
(Start) - [Control Panel] - [System and
Security] - [Power Options], and select [High performance], then close
the window.
- These problems may occur due to performance
loss that results from the CPU power-saving function. Log on to Windows
as an administrator and follow the steps below.
- Click [Start] - [Run] and input
"c:\util\cpupower\setup.exe", and click [OK].
Follow the on-screen instructions.
- Click [Start] - [All Programs] -
[Panasonic] - [CPU Idle Setting].
- Click [Performance] and click [OK], then
click [Yes].
The computer is restarted automatically.
- If the problem persists, click [start]
- [Control Panel] - [Performance and Maintenance] - [Power Options] -
[Power Schemes], select [Always On] in [Power schemes], and click [OK].
- The above remedy is effective for
performance loss resulting from the CPU power saving function, but not
for other causes (e.g., noise generated by high CPU load such as video
playback).
- The above remedy slightly reduces the
battery operation time. Normally it is recommended to select [Battery
(Windows XP Standard)] in [CPU Idle Setting] and to select
[Portable/Laptop] in [Power schemes].
|
*5 : Windows XP: standby
Touch
Pad / Touchscreen (only
for model with touchscreen)
| The
cursor does not work. |
- Connect the external mouse correctly.
- Restart the computer using the keyboard.
Press «  »
and press «→» 2 times, and press
«↑» to select
[Restart] and press «Enter».
Press « »,
«U», and
«R» to select [Restart].
- If the computer does not respond to keyboard
commands, read "No
response".
|
| Cannot
input using the touch
pad. |
- Set [Touch
Pad]
to [Enabled] in the [Main] menu
of the Setup Utility.
- The touch pad may be disabled by some mouse
drivers. Check your mouse’s operating instructions.
|
<Only
for model with touchscreen>
Cannot point the correct position using the included stylus pen. |
|
<Only
for model with touchscreen>
Cannot input using the touchscreen |
- Set [Touchscreen Mode]
to [Auto] or [Tablet] in
the [Main] menu of the Setup Utility.
If you still cannot use the touchscreen, perform the following
procedures to install the touchscreen driver.
Click
(start), input
"c:\util\drivers\tscreen\TPSetUp.exe" in [Search
programs and files], and press «Enter».
Click [start] - [Run], input
"c:\util\drivers\tscreen\ftsetup.exe" and click
[OK].
|
| Cannot
use scroll function of
touch pad on Internet Explorer. |
- Use Touchscreen.
- Move the mouse cursor to outside of Internet
Explorer, and return to Internet Explorer.
|
PC
Card / ExpressCard (only for
model with ExpressCard slot)
| A
card does not work. |
- Insert the card correctly.
- The card does not conform to the card standard.
- Restart the computer after installing a driver
(of card or other device).
- Set [PC
Card Slot]
and [ExpressCard
Slot] to
[Enabled] in the [Advanced] menu of the Setup
Utility.
- The port settings are not correct.
- Read the instruction manual of the card or
contact the manufacturer of the card.
- Remove the card and insert it
again (Inserting/Removing
the Card).
- The driver is not compatible with the operating
system.
|
SD
Memory Card
| Cannot
use an SD Memory Card. |
- Set [SD
Slot]
to [Enabled] in the [Advanced]
menu of the Setup Utility.
- This computer may not support the maximum speed
some types of SD/SDHC/SDXC Memory Cards guarantee.
|
Smart
Card (only for model with
Smart Card slot)
| Cannot
use a Smart Card. |
- Insert the Smart Card correctly.
- Set [Smart
Card]
to [Enabled] in the [Advanced]
menu of the Setup Utility.
- To use a Smart Card, you need a specified
software and driver.
|
Fingerprint Reader (only for
model with Fingerprint Reader)
| The
sensor does not enroll or
authenticate my fingerprint. |
- Slide your finger correctly. For further
information about enrollment and authentication, refer to How
to Use the Fingerprint Reader and
[Tutorial].
- Click
(Start)*6 -
[All Programs] - [Protector Suite] - [Control Center] - [Help] -
[Tutorial].
- The sensor enrolls or authenticates no
fingerprint, or performs authentication poorly, despite the correct way
of finger sliding when your finger is in any of the conditions stated
below:
- Rough skin, or injured finger (with a cut
or a skin inflammation)
- Extremely dry
- Soiled with mud or oil
- Fingerprint has been worn and has faded
- Wet with water or sweat
<You can improve enrolling and authentication sensitivity by
taking the following steps when any of the conditions described above
exists>
- Wash your hands or wipe them dry.
- Use a different finger for registration or
authentication.
- Treat your finger with a hand cream when it
is rough skin or dry.
- Clean the fingerprint sensor. For further
information, refer to Handling
&
Maintenance.
- The fingerprint sensor may be malfunctioning
when it continues to perform poorly after the steps described above
have been performed. Contact Panasonic Technical Support.
|
| Sensor
does not work. |
- Exported passport can help you if you need to
replace the sensor.
- Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on
password. In convenient mode, any user can access the computer by using
your Windows log on password.
- To access [File Safe], [Personal Safe]
[File Safe] can be always accessed by using the [File Safe] backup
password.
[Personal Safe] can be always accessed by using the [Personal Safe]
backup password.
- Other functions
Replace/Repair the sensor, then follow the instructions in
section Replacing
sensor.
Some limited functions (e.g. deleting passport) are available without a
functional sensor. In case of deleted operation, it is necessary to
cancel the fingerprint verification operation to get to the password
dialog.
|
| User
cannot use enrolled
finger. (e.g. injury) |
- It is strongly recommended to enroll at least
two fingers to avoid this problem.
If you enrolled multiple fingers, simply use other finger. If you only
enrolled one finger that can be used, we recommend to use the [Manage
Fingerprints] wizard and enroll additional fingerprints.
If none of your enrolled fingers can be used, follow this procedure:
- Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on
password. In convenient mode, any user can access the computer by using
your Windows log on password.
- Update the enrolled fingerprints.
To be able to fully use Protector Suite, you need to have usable
enrolled fingerprints. Enter the [Manage Fingerprints] wizard.
- If you do not use backup password, you can
still enter using the Windows password.
- If you use backup password, you can enter
using the backup password.
- If you do not use backup password, there is
no other way to add a different fingerprint. In this case we recommend
either to wait until your finger is usable again (e.g. the injury
heals), or to delete the passport (Use [Delete user data] wizard) and
then reenroll new fingerprints.
Please note that in the latter case all your stored secret data
(passwords, [File Safe] encryption keys [Personal Safe] data) will be
lost. To perform the delete operation it is necessary to cancel the
fingerprint verification operation to get to the password dialog, then
enter your Windows log on password.
- To access [File Safe], [Personal Safe]
If you did not perform the procedure in step 2 or it did not work, you
can still access [File Safe] by using the [File Safe] backup password,
[Personal Safe] by using the [Personal Safe] backup password.
|
| TPM
failure. |
- If you use fingerprint authentication with TPM
(Trusted Platform Module) and TPM is broken, erased or disabled, the
[Multifactor] will not work anymore.
If you do not use the [Multifactor] backup password, refer to Starting Over.
Otherwise, if you use backup
password, you can follow these steps:
- Click
(Start)*6 - [All Programs] - [Protector Suite] -
[Control Center].
- Click [Identity] - [Multifactor].
- Set the method of authentication except for
"fingerprint + TPM ∗∗".
|
| Replacing
sensor. |
- If you need to replace a non-functioning
fingerprint reader, follow this procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, "Protector
Suite" has not stored any data on the device and therefore
has no problem to continue after you replaced the sensor. However, in
case you use the Power-on security (Preboot Authentication), you may
need to use the [Manage Fingerprints] wizard to update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will
be required. Follow the procedure in the section Starting
Over.
|
| Protector
Suite reinstallation. |
- Uninstall
Protector
Suite
before reinstalling
it. After uninstallation, reinstall Protector Suite (Installation).
- During Protector Suite uninstallation, you can
select whether to delete the Protector Suite Data - including passports.
- To use password data or "Password
Bank" data after reinstalling Protector Suite, select [Leave
Protector Suite *.* data for later use]. After the new installation,
you will be able to use your data again.
- If you select [Remove all Protector Suite *.*
data], you need to enroll fingerprint data again after reinstalling
Protector Suite.
In case of changing the Enrollment mode, reinstalling Protector Suite
is necessary.
|
| Lost
[File Safe] backup
password. |
- It is necessary to change the backup password
for [File Safe], refer to the Protector Suite Help menu.
- Click
(Start)*6 - [All Programs] - [Protector Suite] -
[Control Center] - [Help] - [Help].
|
| Accessing
[File Safe] after
Protector Suite uninstallation. |
- [File Safe] data can be accessed only using
Protector Suite. If you accidentally uninstalled Protector Suite, you
have to reinstall it. If passport data was not removed during
uninstallation, everything will work automatically including [File
Safe]. If the passport data was removed during uninstallation the [File
Safe] will recognize that the installation was changed and will offer
to use the backup password, instead.
|
| Accessing
[File Safe] after
computer crash. |
- If you have an exported passport, import it now
so you can access [File Safe] directly using fingerprints. Otherwise
you can access [File Safe] using the [File Safe] backup password: [File
Safe] will recognize that the installation was changed and will offer
to use the backup password, instead.
|
| Removing
data from the reader. |
- When enrollment to the device is used, passport
data is stored to the device. To remove it, go to the [Delete user
data] passport wizard and delete existing passports.
|
| "Lift
Finger" is displayed during operation. |
- You can temporarily disable the fingerprint
sensor with the following procedure.
- Click
on the notification area and then right-click the
"Fingerprint software" icon  .
- Select [Don’t Use Sensor].
- The icon turns gray.
- To enable the fingerprint sensor, proceed as
follows.
- Right-click the "Fingerprint
software" icon .
- Select [Use Sensor].
|
*6 : Windows XP: [start]
Others
| No
response. |
- Press «Ctrl» +
«Shift» + «Esc» to open Task
Manager and close the software application.
- An input screen (e.g., password input screen at
startup) may be hidden behind another window. Use
«Alt» + «Tab» to check.
- Shut down by pressing and holding the power
switch for 4 seconds or longer, and turn on the computer and open the
application again. If Windows runs correctly, but the application
software does not start, perform the procedure below.
Click
(Start) - [Control Panel] - [Uninstall a
program] and remove the failing application software, then reinstall
the application software.
Click [start] - [Control Panel] - [Add or Remove Programs] and remove
the failing application software, then reinstall the application
software.
|
| A
motion image file cannot be
played using Windows® Media Player and
the message [Codec required] appears. |
- Some motion image files require a Codec that is
not installed as standard. In this case, connect to the Internet and
try playback of the file again. The Codec may automatically be
downloaded so you may be able to play it.
|
Checking
the Computer’s Usage Status
You can check the computer’s usage status in the PC
Information Viewer. You may need this information when calling
Panasonic Technical Support for advice.
NOTE
- This computer periodically
records the management information of the hard disk etc. The maximum
data volume for each record is 1024 bytes. The information is only used
for estimating the cause when the hard disk goes down by any
possibility. They are never sent to outside via network nor used for
any other purpose except for the purpose described the above.
To disable the function, add the check mark for [Disable the automatic
save function for management information history] in [Hard Disk Status]
of PC Information Viewer, and click [OK].
- A standard user needs to enter an administrator
password.
- As long as it is
activated, the PC Information Viewer will appear in front of all other
screens.
- If you have not logged on
with the administrator authority, some of Information will be displayed
as [Not Found].
- Depending on your network
environment, it may take sometime to start the PC Information Viewer.
- Click
(Start)*7 - [All Programs] - [Panasonic] - [PC
Information Viewer] - [PC Information Viewer].
- Select the item to display the detailed information.
To save the information as a
text file
- Display the information you want to save.
- Click [Save].
- Select the file save range option and click [OK].
- Select the folder to save the information, input the
file name, and click [Save].
- If you do not add the check mark for [Disable the
automatic save function for management information history], the
records already recorded are also saved.
To save a copy of the screen as
an image file
- Display the screen you want to save.
- Press «Ctrl» +
«Alt» + «F7».
- When the screen copy message appears, click [OK].
The screen image is saved
in [Documents]*8 folder.
- Alternatively you can save a copy of the screen
in the following procedure.
Click
(Start)*7 - [All
Programs] - [Panasonic] - [PC Information Viewer] - [Screen Copy].
NOTE
- The image is a bitmap file
in 256 colors.
- When using the extended
desktop ( Display Selector),
a copy of the primary device screen is saved. - The default key
combination to copy is «Ctrl» +
«Alt» + «F7». You can change it
in the following procedure.
- Log on to Windows as an administrator.
- Click
(Start)*7 - [All
Programs] - [Panasonic] - [PC Information Viewer].
- Right-click [Screen Copy] and click [Properties] -
[Shortcut].
- Move the cursor to [Shortcut key] and press the
key(s) you want to use for the shortcut.
- Click [OK].
*7 : Windows XP: [start]
*8 : Windows XP: [My Documents]
|
or 
on the notification area and click [More power options].
is
on, the keyboard is in
ten-key mode. Press «NumLk» to cancel.
is
on, the keyboard is in
Caps Lock mode.
/ 
/ 
is displayed on the notification area.
/ 
/ 
/ 
is displayed on the notification area.
to
open [Connect to a Network], select [Mobile Broadband Network] and then
click [Connect].