Hardware Diagnostics

Hardware that can be checked using the PC-Diagnostic Utility

• CPU/Systems
• RAM XXX MB
• HDD XXX GB
• Video
• Sound^*1
• Modem (Only for model with Modem)
• LAN
• Wireless LAN (Only for model with wireless LAN) (When the wireless switch is not set to ON, it does not work.)
• Wireless WAN (Only for model with wireless WAN) (When the wireless switch is not set to ON, it does not work.)
• Bluetooth (Only for model with Bluetooth. When the wireless switch is not set to ON, it does not work.)
• USB
• Express Card (Only for model with ExpressCard slot)
• Smart Card (Only for model with Smart Card slot)
• Serial Port (Only for model with Serial Port)
• Keyboard
• Touch Pad
• Touchscreen

• When the video diagnostic check is running, the display may be distorted. This is not malfunction.

Regarding the PC-Diagnostic Utility

• We recommend that you use the touch pad for operations. When not using the touch pad, you can operate using the internal keyboard instead. Do not use the touchscreen.

Operations	Touch pad operations	Internal keyboard operations
Select icon	Place the cursor above the icon	Press «Space», and then press «→»«←»«↑»«↓» ( (close) cannot be selected)
Click the icon	Tap or click (right click cannot be used)	Press «Space» above the icon
Complete the PC-Diagnostics Utility and then restart the computer	Click  (close)	Press «Ctrl» + «Alt» + «Del»

• If the touch pad does not operate properly, press «Ctrl» + «Alt» + «Del» to restart the computer, or press the power switch to turn the power off, and then restart the PC-Diagnostic Utility.

Running the Diagnostic Check

1. Connect the AC adaptor, and turn on the wireless switch.
   During the diagnostic check, do not remove the AC adaptor, or attach any peripheral devices.
2. 
   1. Click [Charm] - - [Change PC settings] - [General].
   2. Click [Restart now] under “Advanced startup”.
   3. Click [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
      The computer restarts, and the Setup Utility screen appears.
   
   Turn on or restart the computer, and press «F2» or «Del» while [Panasonic] boot screen is displayed.
   The Setup Utility starts up.
   • If the [Panasonic] boot screen is not displayed, turn on the computer while holding down «F2» or «Del». Hold down «F2» or «Del» until the Setup Utility screen appears.
   • If the password is requested, enter the Supervisor Password.
   • If you are using the computer after changing the settings from the status at the time of purchase, we recommend that you make a note of the settings that are changed.
3. Press «F9».
   At the confirmation message, select [Yes] and press «Enter».
4. Press «F10».
   At the confirmation message, select [Yes] and press «Enter».
   The computer will restart.
5. Press «F2» to display Setup Utility.
6. Click [Diagnostic Utility].
   When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware components.
   • If the password is requested, enter the password.
   • The touch pad and the internal keyboard may not be used when each hardware checking is running. While checking, blue and yellow colors are displayed on the left side of the hardware icon (A).
     
   • By clicking the icon, you can execute the following operations:
     • : Start the diagnostic check from the beginning
     • : Stop the diagnostic check (You cannot restart the check partway through by clicking )
     • : Display help (click the screen or press «Space» to return to the original diagnostic check screen)
   • You can check the status of the diagnostic check by the display color on the left side of the hardware icon (A).
     • Aqua: Not running diagnostic check
     • Alternating blue and yellow: Currently running diagnostic check. The interval of the alternating colors differs depending on the type of diagnostic check currently running.
       During memory diagnostic check, the display may freeze for a long period of time. Wait until the process is complete.
     • Green: No problems discovered
     • Red: Problems discovered
   NOTE
   - Using the following procedure, you can run a diagnostic check on a specified hardware component, or run an extended diagnostic check on the memory or the hard disk (The extended diagnostic check is only for the memory and the hard disk). The extended diagnostic check is more detailed, and so requires a longer period of time to run.

   1. Click  to stop the diagnostic check.
   2. Click the icon for the hardware that is not to be checked, so that the icon is displayed in gray (B).
      
      When running a check on the memory or the hard disk, clicking the icon once will turn on the extended diagnostic check ("FULL" (C) will be displayed below the icon); click again, and the icon will be displayed in gray (D).
      
   3. Click  to start the diagnostic check.
7. When all the hardware has been checked, confirm the diagnostic check results.
   If the display is red and the message "Check Result TEST FAILED" is displayed, you can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support.
   If the display is green and the message "Check Result TEST PASSED" is displayed, the computer’s hardware is operating normally. Continue using the computer as it is. If the computer still does not operate properly, reinstall the software (OPERATING INSTRUCTIONS "Installing Software").
   NOTE
   - If you run a memory diagnostic check after installing a new RAM module (sold separately) and the message "Check Result TEST FAILED" is displayed:
   Remove the additional RAM module and run the diagnostic check again. If the message "Check Result TEST FAILED" is still displayed, you can assume that there is a problem with the internal RAM module.
8. After the diagnostic check is complete, click (close), or press «Ctrl» + «Alt» + «Del» to restart the computer.

When the Icon Becomes Gray and the Corresponding Device Cannot Be Checked

• The device is disabled in the Setup Utility:
  Set the device to [Enabled] in the Setup Utility.
• The USB icon is gray:
  The USB port is disabled.
  Set [USB Port] to [Enabled] in the [Main] menu of the Setup Utility.