You are here: Hardware Diagnostics

Hardware Diagnostics

If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.
If the utility discovers a problem in the hardware, contact Panasonic Technical Support.
Software cannot be checked using this utility.

Preparation

Hardware that can be checked using the PC-Diagnostic Utility

Regarding the PC-Diagnostic Utility

NOTE
Operations External mouse operations External keyboard operations
Select icon Place the cursor above the icon Press ≪Space≫, and then press ≪→≫≪←≫≪↑≫≪↓≫( (close) cannot be selected)
Touch the icon Touch (Long touch cannot be used) Press ≪Space≫ above the icon
Complete the PC-Diagnostics Utility and then restart the computer Touch(close) Press ≪Ctrl≫ + ≪Alt≫ + ≪Del≫

Running the Diagnostic Check

Run this utility using the default settings in the BIOS Setup Utility.
If the BIOS Setup Utility or other settings will not allow hardware to be executed, the hardware icon will be displayed in gray.

  1. Connect the AC adaptor, and then connect external keyboard or mouse.

    During the diagnostic check, do not remove the AC adaptor / external keyboard, or attach any peripheral devices.

  2. Touch Apps - [Hardware Diagnostics Hardware Diagnostic].
  3. Touch Menu, then touch [Execute PC-Diagnostic after reboot].
  4. Touch [OK].

    When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware components.

    NOTE
    • Using the following procedure, you can run a diagnostic check on a specified hardware component, or run an extended diagnostic check on the memory or the flash memory (The extended diagnostic check is only for the memory and the flash memory). The extended diagnostic check is more detailed, and so requires a longer period of time to run.
      1. Select and press≪Space≫ to stop the diagnostic check.
      2. Select the icon for the hardware that is not to be checked and press≪Space≫, so that the icon is displayed in gray (B).
        When running a check on the memory or the flash memory, selecting the icon once will turn on the extended diagnostic check ("FULL" (C) will be displayed below the icon); select again, and the icon will be displayed in gray (D).
      3. Select and press≪Space≫ to start the diagnostic check.
  5. When all the hardware has been checked, confirm the diagnostic check results.

    If the display is red and the message "Check Result TEST FAILED" is displayed, you can assume that there is a problem with the computer's hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support.
    If the display is green and the message "Check Result TEST PASSED" is displayed, the computer's hardware is operating normally. Continue using the computer as it is. If the computer still does not operate properly, reinstall the software (OPERATING INSTRUCTIONS "Installing Software").

  6. After the diagnostic check is complete, select(close) and press≪Space≫, or press ≪Ctrl≫ + ≪Alt≫ + ≪Del≫ to restart the computer.
NOTE

When the Icon Becomes Gray and the Corresponding Device Cannot Be Checked

[Back to top]