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Troubleshooting (Advanced)

Hardware Diagnostic

If it appears that the hardware installed in this computer is not operating properly, you can use the "Hardware Diagnostic" to determine whether or not there is a problem. If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.

Hardware that can be checked using the Hardware Diagnostic

Running the Hardware Diagnostic

  1. Touch Apps - [Hardware Diagnostic Hardware Diagnostic].
  2. Check Wi-Fi, Bluetooth, wireless WAN, GPS , microSD memory card, USB storage or Ethernet:
    1. Touch the device name to add/remove a check mark.
      • Only checked devices will be checked.
      • To check the microSD memory card, insert a microSD memory card to the microSD memory card slot. Before checking, back up the necessary data in the microSD memory card.
    2. Touch [Run] to start.
      • During the check, the checking status is displayed.
    3. At the complete message, touch [Finish].
      The following icons are displayed at the left of the device name.
      • Apps: Passed
      • Apps: Failed
  3. Touch back, then touch [Yes] to exit the "Hardware Diagnostic".
NOTE

Frequently Asked Questions

Shutting Down / Sleep

Cannot shut down.
  • Press and hold Power button (Power button) for more than 8 seconds.

Display

Cannot rotate screen.
  • Confirm that [Auto-rotate] is enabled in "Dashboard".
  • Some application can be used only in prefixed angle.
Cannot point the correct position using the dedicated pen and fingers.

Input Operation

Cannot input by voice.
  • To use voice input function, internet connection is necessary. Connect to the internet.

Connections

A peripheral device does not work.
  • The peripheral devices may be disabled by "Device Management". Touch Apps - [device_management Device Management] and confirm that the device is enabled or not.
External storage devices, such as USB memory, do not operate.
  • Confirm that [USB storage] or [SD card] are enabled in "Device Management".
  • Remove and reinsert the USB storage by performing the following steps.
    1. Touch Apps - [Settings Settings] - [Storage Storage] - [Unmount].
    2. At the confirmation message, touch [OK].
    3. Slide the latch to unlock the cover and open the cover.
    4. Press the USB storage so it comes out of the slot, then draw it straight out.
    5. Reinsert the USB storage, then close the cover and slide the latch to lock the cover.
Cannot save to external storage devices (USB memory, MicroSD Memory Cards).
  • When saving to an external storage device using OI File Manager, create the following folder and save to this folder.

    /Android/data/org.openintents.filemanager/

Peripheral devices connected via USB do not operate.
  • Contact the manufacturer of the device for details on compatibility.
Cannot use an MicroSD Memory Card.
  • Confirm that [SD Card] is enabled in "Device Management".
Peripheral devices do not operate via the "Wi-Fi Direct" function.
  • The device must support "Wi-Fi Direct". Contact the manufacturer of the device for details on compatibility.
  • Perform Wi-Fi Direct connections without connecting to Wi-Fi access points.

Using Optional devices

<only for model with Smart Card slot>
Cannot use a Smart Card.
  • Insert the Smart Card correctly.
  • To use a Smart Card, you need a specified software and driver.
<only for model with Barcode Reader>
Reading is not possible.
  • Confirm that the barcode is readable (without damage, etc.). Confirm that the barcode (symbology) is readable. If the barcode is Codablock A or ISBN, for example, configure the code so that it is readable using the Barcode Configuration Utility.
  • Confirm the area for reading. The distance from the reader to the barcode is important. As a rule of thumb, a farther distance should be used for a larger symbol to allow the light to cover the symbol.

    In addition, a closer distance should be used for a thinner symbol.

  • Be sure the barcode is not placed closer than necessary to the reader.

Wireless Communications

Cannot connect to a network.
  • The wireless devices may be disabled by "Device Management". Touch Apps - [device_management Device Management] and confirm that the device is enabled or not.
Cannot check the computer's MAC address.
  • Confirm that Wi-Fi and Bluetooth are enabled, then follow the steps below.
    1. Touch Apps - [Settings Settings] - [About tablet About tablet] - [Status].
    2. Make a note of the 12-digit string of alphanumeric displayed on "Wi-Fi MAC address" and "Bluetooth address".

Battery

Cannot charge.
  • Check the cable connection for the AC adaptor.

Sound

Sound is distorted or stopped.
  • Sound may be distorted or stopped in the following cases. These are not malfunctions.
    • Inserting / removing the USB storage
    • Connecting / disconnecting the headphone or headset
    • Rotating screen
Sound is heard from speaker even if headphone or headset is connected to the headphone/microphone jack.
  • Notifications and alarm sound from speaker even if headphone or headset is connected to the headphone/microphone jack. These are not malfunctions.

Others

Clock shows the wrong time.
  • Confirm the settings of [date_time Date & time] in "Settings" application.
After updating system software, some applications do not start.
  • The application may not apply to the new update. Contact Panasonic Technical Support to return to the previous version.

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