If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.
If the utility discovers a problem in the hardware, contact Panasonic Technical Support.
Software cannot be checked using this utility.
Preparation
Check flash memory drive.
* : When the video diagnostic check is running, the display may be distorted. This is not malfunction.
Operations | External mouse operations | External keyboard operations |
---|---|---|
Select icon | Place the cursor above the icon | Press ≪Space≫, and then press ≪→≫≪←≫≪↑≫≪↓≫(![]() |
Touch the icon | Touch (Long touch cannot be used) | Press ≪Space≫ above the icon |
Complete the PC-Diagnostics Utility and then restart the computer | Touch![]() |
Press ≪Ctrl≫ + ≪Alt≫ + ≪Del≫ |
Run this utility using the default settings in the BIOS Setup Utility.
If the BIOS Setup Utility or other settings will not allow hardware to be executed, the hardware icon will be displayed in gray.
During the diagnostic check, do not remove the AC adaptor / external keyboard, or attach any peripheral devices.
When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware components.
If the display is red and the message "Check Result TEST FAILED" is displayed, you can assume that there is a problem with the computer's hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support.
If the display is green and the message "Check Result TEST PASSED" is displayed, the computer's hardware is operating normally. Continue using the computer as it is. If the computer still does not operate properly, reinstall the software (OPERATING INSTRUCTIONS "Installing Software").
Set the device to [Enabled] in the BIOS Setup Utility.
The USB port is disabled.