Windows 10 May 2021 Update
Support Information

• Product List

• Support Evaluation Information

Product List

CF-20 [A/B/C/D] (mk1) CF-20 [E/F/G/H] (mk2) CF-31 [1/2/3/4] (mk5) CF-31 [6/7/8/9] (mk6) CF-33 [A/B/C/L/M/N/V/W] (mk1) CF-33 [D/E/P/Q] (mk1) CF-33 [G/J/K/R/S/X/1] (mk2) CF-53 [2/3/4/5/7] (mk4) CF-54 [A/B/C] (mk1) CF-54 [D/E/F] (mk2) CF-54 [G/H/J] (mk3) CF-C2C (mk2.5) CF-D1 [N/Q] (mk3) CF-LV8 [R/S] (mk1) CF-LX6 [T/Y] (mk3) CF-MX4E (mk1) CF-SV8R (mk2 Asia-model) CF-SX4E (mk1 Asia-model) CF-SZ6R (mk2 Asia-model) CF-XZ6R (mk1)

FZ-55 [A/B/C] (mk1) FZ-G1 [J/K/L/M/N] (mk3) FZ-G1 [P/Q/R/S/T] (mk4) FZ-G1 [U/V/W] (mk5) FZ-M1D (mk2 Value) FZ-M1ECD (mk2 Value) FZ-M1 [EAF/ECF] (mk2) FZ-M1F (mk2) FZ-M1G (mk3 Value) FZ-M1J (mk3) FZ-Q2 [F/G] (mk1) FZ-Y1 [C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

Support Evaluation Information

Model

Select Model

Select model to check important matters and restrictions following the Windows 10 May 2021 Update.

Important Matters

No.1 Intel^® WiDi software

Use Intel^® WiDi.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-D1 [N/Q]

CF-MX4E

CF-SX4E

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Y1 [C/D]

Compatibility

Intel^® WiDi is not supported after Windows 10 Version1607 [Anniversary Update] (including Version 21H1 [May 2021 Update]).

Please refer this site:
Product Discontinuation Notice for Intel^® WiDi and Intel^® Pro WiDi

Before using miracast, please confirm that the miracast adapter supports Windows 10.

No.2 Video(GFX) driver

Use Miracast connection.

Target Models

CF-53 [2/3/4/5/7]

CF-C2C

Compatibility

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver with the following page.
Video(Gfx) Driver

No.3 EVE FA Standalone for Panasonic

Using the Microsoft Account.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-MX4E

CF-SX4E

* Fingerprint sensor mounted model

Compatibility

Unable to authenticate fingerprint for Microsoft account.

Please update "EVE FA Standalone for Panasonic" with the following page.
EVE FA Standalone for Panasonic

No.4 BitLocker

Turn on BitLocker for Operating system drive.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

No.5 SD Card

Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

Compatibility

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Please update the SD Driver with the following page.
In the case of FZ-M1 series, update is not necessary when optional SD slot is not equipped.
SD Card Reader Driver (USB)

No.6 SD Card

Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

Target Models

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

Compatibility

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Please update the SD Driver with the following page.
SD Card Reader Driver (PCIE)

Restrictions

No.1 Wireless LAN

Connect specific setting Wi-Fi router (11gn).

Target Models

CF-20 [A/B/C/D]

Compatibility

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

Please change the following setting.

• Go to Advanced of "Intel Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only".
• Go to BIOS Setup menu, then change "SuperSpeed USB" → "Keyboard Base and Port Replicator" to "Disable".

No.2 Realtek Sound driver

Update to Windows 10 May 2021 Update.

Target Models

CF-MX4E

CF-SZ6R

CF-XZ6R

Compatibility

The volume of quieter sound becomes low.

After updating to Windows 10 May 2021 Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

• Right-click speaker icon on the task tray and click [Playback devices].
• Double-click [Speakers].
• Click [Enhancements].
• Put checkmark on [Loudness Equalization] and click [OK].
• Click [OK] to close [Sound] window.

No.3 Apps & features

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Q2 [F/G]

Compatibility

Cannot click "Uninstall" button for specific applications at "Apps & features".

• System Interface Manager
• Wireless Toolbox
• Btup Service
• Devup Service
• Wireless Helper Service
• Wireless Switch Utility
• Device Control Utility
• Keyboard Base LAN Setting Utility

When update to the Windows 10 May 2021 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

No.4 HOLD Button and HOLD Key

Update to Windows 10 May 2021 Update.

Target Models

CF-C2C

CF-LX6 [T/Y]

CF-MX4E

Compatibility

The toast notification is not displayed when HOLD mode is enabled.

Please add the checkmark to "Show notification when HOLD mode is enabled" to display a notification screen when HOLD mode is enabled.

No.5 Wireless WAN Driver

WWAN may be automatically connected.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

* WWAN mounted model

Compatibility

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

No.6 Detaching the Tablet from the Keyboard Base

Operation of slide switch or pressing of hot-key.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

Compatibility

When slide switch operated or hot-key (*1) pressed, toast message not displayed.

*1 CF-20, CF-XZ6 : "Fn"key + "1"
CF-33 : "Fn"key + "ESC"key

Wait for a second and confirm "Problem Undocking From Keyboard Base" message not displayed before detaching tablet.

No.7 Attaching the tablet to the keyboard base

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

Devices installed in the keyboard base may not work, when attaching the tablet to the keyboard base by clicking "Fn" key + "1" key (In the case of CF-33, "Fn" Key + "Esc" Key).
Further more, when port replicator is attached to keyboard base, devices installed in the port replicator may not work, too.

Slide the release lever to detach the tablet from keyboard base, and attach the tablet to the keyboard base.

No.8 Panasonic PC Settings Utility

Update to Windows 10 May 2021 Update.

Target Models

CF-LX6 [T/Y]

CF-MX4E

CF-SX4E

CF-SZ6R

CF-XZ6R

Compatibility

Display mode is not switched to "Duplicate".

To switch to "Duplicate", please do one of the following.

• Click "Fn" key + "F3" key.
  Select [Duplicate].
• Click [Start]-[Settings]-[System]-[Display].
  Select [Duplicate these displays] at [Multiple displays].

No.9 Panasonic PC Settings Utility

Update to Windows 10 May 2021 Update.

Target Models

CF-LX6 [T/Y]

CF-MX4E

CF-SZ6R

CF-XZ6R

Compatibility

Power Saving Settings in Panasonic PC Settings Utility, power plan can be selected from Standard or Power Save.
In the case of Version 1703 [Creators Update] or before, it can be selected from 5 power plans.

It is restriction due to specification change in OS.

No.10 Panasonic PC Settings Utility

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-MX4E

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

* Touch Screen mounted model

Compatibility

• All Target Models
  At Panasonic PC Settings Utility → Settings → Touch Screen.
  Can't change Touch Screen mode because Touch Screen mode will not be displayed.
  And Touch Screen mode return to default mode, therefore Pen input can't be used in some models.
• CF-20, CF-33, CF-54, CF-MX4E, CF-XZ6R
  In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.11 Panasonic PC Settings Utility

After updating System Interface Manager in the procedure of Restriction No.10.

Target Models

CF-54 [A/B/C]

CF-54 [D/E/F]

After updating System Interface Manager in the procedure of restriction No.10, and setting Touch Screen on Panasonic PC Settings Utility, it displays "Settings Failure" error message.
However, the setting has been changed to the specified mode.

Please update "Panasonic PC Settings Utility" with the following page.
Panasonic PC Settings Utility

No.12 Panasonic PC Settings Utility

Update to Windows 10 May 2021 Update.

Target Models

CF-MX4E

CF-XZ6R

At Panasonic PC Settings Utility → Settings → Button / Key → HOLD Button.
Can't disable Touch Screen.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.13 Panasonic PC Settings Utility

Update to Windows 10 April 2018 Update or later from Fall Creators Update or earlier.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-MX4E

CF-XZ6R

* Touch Screen mounted model

Compatibility

• When close and open the display, incorrect touch panel input may occur.
• In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.14 Panasonic PC Settings Utility / Panasonic PC Recovery Disc Creation Utility

Launch Panasonic PC Settings Utility or Panasonic PC Recovery Disc Creation.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

(1)After launch Panasonic PC Settings Utility by a standard user, the application cannot be relaunched as administrator.

(2)Panasonic PC Recovery Disc Creation Utility cannot be launched by a standard user, or it can be started but an error occurs and only be ended by a standard user.

(1)(2)It's restriction.
(If it need to execute this operation, please switch to Administrator user.)

No.15 Panasonic PC Settings Utility

Launch Panasonic applications from Panasonic PC Settings Utility.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Panasonic applications cannot be launched from Panasonic PC Settings Utility.

Launch the application from start menu.

No.16 Concealed mode

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-Q2 [F/G]

Compatibility

There may be cases can't disable Touch Screen even if enable Concealed mode.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.17 DisplayLink (Graphics Driver)

Connect an external monitor to DisplayLink port on peripheral devices.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.

*1 except for FZ-Y1 [C/D] series

Please switch display mode to "Duplicate" or "Extend".

No.18 DisplayLink

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After update to May 2021 Update, "DisplayLink Graphics Driver is no longer available" toast will be shown.
But it wasn't deleted, and available.

Even if the toast is shown, the application wasn't deleted, and available.

No.19 DisplayLink

Connect external monitor to DisplayLink HDMI/VGA port.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After updated to Windows 10 May 2021 Update, if connect external monitor to DisplayLink HDMI/VGA port, external monitor doesn't display.

It can be fixed by one of the following methods.

Right click C:\util\drivers\dlink\pinstall (if the file name extension is displayed, C:\util\drivers\dlink\pinstall.bat) and select "Run as administrator".
Wait until the command prompt window disappears.
After the command prompt is disappeared, restart the PC.
After the restart is complete, the necessary drivers are loaded and external monitor will be able to display.

No.20 Application

After execute system restore, launch the UWP application.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After execute system restore, UWP application can't open and error message will be shown.

The following error may occur.
"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

Once sign-in after sing-out, you can launch the UWP application.

No.21 Touch keyboard

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Touch keyboard can't be shown.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

No.22 Windows Hello

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-LV8 [R/S]

CF-SV8R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [U/V/W]

* IR Camera mounted model or Fingerprint sensor mounted model

Compatibility

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

No.23 Windows Hello (Face Authentication)

Setup Face Authentication, and restart PC or power on from shutdown state.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-LV8 [R/S]

CF-SV8R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

Face Authentication doesn't work when execute restart or power on from shutdown state.

The face authentication will be available by one of the following methods.
- Click Sign in option and select Face Authentication icon, there is a case that Face Authentication will be start.
(If it doesn't recover by above method)
- Wait 3 to 4 minutes, the face authentication will be available. If you need to sign in before it, please select Password or PIN icon of Sign in option, and input password or PIN.

No.24 Windows Hello (Face Authentication)

Setup Face Authentication, and restart PC or power on from shutdown state.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-LV8 [R/S]

CF-SV8R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

Face Authentication will be started after warning message displayed when power on from shutdown state or execute Restart.

It is restriction.

No.25 Windows Hello (Face Authentication)

Execute Windows Hello face authentication settings.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-LV8 [R/S]

CF-SV8R

CF-XZ6R

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

When execute Windows Hello face authentication settings, the preview screen shows the monochrome image or shows view of rear camera.

It is restriction.
The face registration will be normally done, even if this phenomenon occurs. Please use as it is.

No.26 Finger Print

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

* Fingerprint sensor mounted mode

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

No.27 System Protection

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

No.28 Focus assist

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

When using application with full screen mode or connect external display and set mode to duplicate mode, notification will not be displayed even if execute [Fn] + [F9] (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and change settings of Automatic rules.

No.29 Disk Management

Update to Windows 10 May 2021 Update and Open Disk Managemrnt.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of storage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
If drive letter is added to recovery partition, and if warning of storage area is shown, please don't delete the data of the drive.

No.30 2D Barcode Key Emulator

Update to Windows 10 May 2021 Update and re-install the application.

Target Models

CF-C2C

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

* Barcode reader mounted model

Compatibility

After updating the OS to Windows 10 Version May 2021, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following page.
2D Barcode Key Emulator

No.31 Bluetooth

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

No.32 Software Keyboard

Update to Windows 10 May 2021 Update, and windows sign-in password is set and the state is tablet.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-D1 [N/Q]

CF-MX4E

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Software Keyboard may not shown on sign-in password input screen at resuming PC with tablet state.

Touch the text box of inputting password twice.

No.33 Brightness of LCD

Update to Windows 10 May 2021 Update, and checking "Change brightness automatically when lighting changes".

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

There are cases where Brightness of LCD is only maximized or minimized with checking "Change brightness automatically when lighting changes".

It's restriction.
Uncheck "Change brightness automatically when lighting changes" of [Start] - [Settings] - [System] - [Display].

No.34 Graphics settings

Connect external HDMI / VGA monitors.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Connect external HDMI / VGA monitors, Settings application may end when switched Multiple displays in Settings application.

If Settings application end, open Setting application again and switch the display destination of multiple display.
For keyboard-equipped models, you can also switch using Fn + F3.

No.35 Panasonic PC Camera Utility

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-SZ6R

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Only for models that installed Panasonic PC Camera Utility for Microsoft Store version Ver.1.0.2001.0 or older version.

Compatibility

• The preview may not be displayed correctly when rotating the screen.
• Flash photography time may be long.

Install newest version at Microsoft Store.

No.36 Video Playback

Playback a movie file using "Movies & TV" app.

Target Models

CF-20 [A/B/C/D]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [D/E/F]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-SZ6R

CF-XZ6R

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Q2 [F/G]

Compatibility

When playback a movie file using "Movies & TV" app, there is a case to be corrupt the playback image.

Please use Windows Media Player to play such movies.

• Right click the movie file.
• Select "Open with" → "Windows Media Player".

No.37 Power Options

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-33 [G/J/K/R/S/X/1]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Unnecessary setting item (Intel^® Dynamic Platform and Thermal Framework Settings or Intel^® Dynamic Tuning Settings) is displayed at "Change advanced power settings" of Power Options.

If this setting is displayed, there is no problem. However, please do not change this setting. This setting can be hidden by the following procedure.

• If you have changed Intel^® Dynamic Platform and Thermal Framework Settings or Intel^® Dynamic Tuning Settings, please execute the following procedure to all power plans.
  Otherwise skip to 2.
  Right click battery icon on task bar → Power Options → Change plan settings → Change advanced power settings → Click [Restore plan defaults] button → Click [Yes] button → Click [OK] button.
• Launch File Explorer → PC → Windows (C:) → util → drivers → dptf (Depending on the model, it will be dptf_rs5 or chtpack instead of dptf.)
• Double click pplan_dptf (if file name extension is displayed, pplan_dptf.bat)

No.38 Intel^® Graphics Control Panel

Launch Intel^® Graphics Control Panel.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-C2C

CF-D1 [N/Q]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-55 [A/B/C]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

"Download the latest Intel^® Graphics Driver" link will be shown at Support page of Options and Support.

Drivers downloaded from this link are not validated by us.
Therefore, please don't use these drivers.
And please use drivers downloaded from our support page.

No.39 PowerDVD14 / PowerDVD12

Operate PowerDVD.

Target Models

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-MX4E

CF-SV8R

CF-SX4E

CF-SZ6R

* Optical drive mounted model only.

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-55 [A/B/C]

* Only when the optical drive option is installed.

Compatibility

PowerDVD can not be operated.

Please do not change the display destination or connect / disconnect the external display during DVD playback.
And Please do not operate PowerDVD with the keyboard (please use the mouse or the touchpad).
If this phenomenon occurs, right click program icon on task bar, and select "Close window" to close the application, and re-launch application.
During full screen playback, it is possible to display the taskbar by pressing the Windows key on the keyboard. At this time, the mouse cursor may not be displayed in the area where the image of PowerDVD is displayed, so it is necessary to move the mouse cursor to the area where the taskbar or start menu is displayed.

Also, it is possible to avoid this phenomenon by setting as below.

• Launch "Settings".
• Select "Time & Language".
• Select "Language".
• Select the language you prefer to use in "Preferred languages" and then click "Options".
• Select Input method in "Keyboards" and then click "Options".
• Select "General"
• Turn on "Use previous version of ..." in "Compatibility"."

No.40 Barcode power management setting tool

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

Compatibility

Energy consumption of a barcode reader increases.

If the PC has a barcode reader and C:\util\drivers\bcrpm folder exists, reset the registry settings according to the following procedure.
If the folder does not exist, the registry settings are not required for the PC.

[Reset the registry settings]

• Launch Explorer and open "C:\util\drivers\bcrpm" folder.
• Right-click the setting tool "Pinstall.bat" and select "Run as administrator".
  If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button to proceed.

No.41 SD Card

Insert a UHS-II card.

Target Models

CF-LV8 [R/S]

CF-SV8R

Compatibility

It may occur when a UHS-II card is inserted in the PC, transfer speed decreases.

Reset the registry settings according to the following procedure.

[Reset the registry settings]

• Launch Explorer and open "c:\util\drivers\sd_o2" folder.
• Double-click "storeport_power_wait_time_500ms.reg".
  If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button.
• Restart your PC.

No.42 Removing the docking device

Update to Windows 10 May 2021 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

Compatibility

When trying to remove the docking device by using "Safely Remove Hardware" function, a message window may appear to inform that the removal may not be possible.

Please execute Undocking Notification Disable Utility with the following page.
Undocking Notification Disable Utility

No.43 Intel^® Rapid Storage Technology

Check if the optical drive is recognized.

Target Models

CF-31 [6/7/8/9]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-LV8 [R/S]

CF-LX6 [T/Y]

CF-SV8R

CF-SZ6R

* Optical drive mounted model only.

Compatibility

Optical drive of some models may not be recognized.

For the models with optical drive, reset the registry settings according to the following procedure.

• Launch Explorer and open "c:\util\drivers\rst" folder.
• Doble-click all registry setting files (Controller0Phy0ANEnable.reg, Controller0Phy1ANEnable.reg, Controller0Phy0ANEnable_AC.reg, Controller0Phy1ANEnable_AC.reg).
• If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button to proceed.
• Depending on the model, there is a case that all registry setting files or some registry setting files do not exist in that folder.
• For the non-existent registry setting files, you do not need to re-set.
• Restart your PC.

No.44 Power saving settings

Update to Windows 10 May 2021 Update.

Target Models

CF-LV8 [R/S]

CF-SV8R

FZ-55 [A/B/C]

Compatibility

Power saving settings are changed after updating to Windows 10 May 2021 Update.

By applying Panasonic Power Saving Control Package, the optimal power saving settings will be applied.
Please execute Panasonic Power Saving Control Package with the following page.
Panasonic Power Saving Control Package

• Product List

• Support Evaluation Information

Product List

CF-19Z (mk8) CF-31 [1/2/3/4] (mk5) CF-53 [2/3/4/7] (mk4) CF-54 [A/B/C] (mk1) CF-AX3E (mk2) CF-C2C (mk2) CF-H2 [P/Q/R/S] (mk3) CF-LX3 [E/J] (mk2/mk3) CF-MX4E (mk1) CF-SX4E (mk1 Asia model)

FZ-G1 [A/F/J/K/L] (mk1/mk2/mk3) FZ-M1 [A/C] (mk1) FZ-Q1 [A/C] (mk1) UT-MB5 (mk1) UT-MA6 (mk1) FZ-Y1 [C/D] (mk2)

* eg. please read "CF-31 [1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series".

Product models other than the above list is the Windows 10 Upgrade excluded.
Evaluation information, and does not support, such as Windows 10 compatible drivers.
Please use as it is without updating.

Support Evaluation Information

Important matters and restrictions due to the application of the program are currently being prepared.

For more information about the Windows updates, please visit the Microsoft support site.

• Windows 10 help