Windows 10 May 2019 Update
Support Information

• Product List

• Support Evaluation Information

Product List

CF-20 [A/B/C/D] (mk1) CF-20 [E/F/G/H] (mk2) CF-31 [1/2/3/4] (mk5) CF-31 [6/7/8/9] (mk6) CF-33 [A/B/C/L/M/N/V/W] (mk1) CF-33 [D/E/P/Q] (mk1) CF-53 [2/3/4/5/7] (mk4) CF-54 [A/B/C] (mk1) CF-54 [D/E/F] (mk2) CF-54 [G/H/J] (mk3) CF-C2C (mk2.5) CF-D1 [N/Q] (mk3) CF-LX6 [T/Y] (mk3) CF-MX4E (mk1) CF-SX4E (mk1 Asia-model) CF-SZ6R (mk2 Asia-model) CF-XZ6R (mk1)

FZ-G1 [J/K/L/M/N] (mk3) FZ-G1 [P/Q/R/S/T] (mk4) FZ-G1 [U/V/W] (mk5) FZ-M1D (mk2 Value) FZ-M1ECD (mk2 Value) FZ-M1 [EAF/ECF] (mk2) FZ-M1F (mk2) FZ-M1G (mk3 Value) FZ-M1J (mk3) FZ-Q2 [F/G] (mk1) FZ-Y1 [C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

Support Evaluation Information

Model

Select Model

Select model to check important matters and restrictions following the Windows 10 May 2019 Update.

Important Matters

No.1 Intel^® WiDi software

Use Intel^® WiDi.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-D1 [N/Q]

CF-MX4E

CF-SX4E

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Y1 [C/D]

Compatibility

Intel^® WiDi is not supported after Windows 10 Version1607 [Anniversary Update] (including Version 1903 [May 2019 Update]).

Please refer this site:
Product Discontinuation Notice for Intel^® WiDi and Intel^® Pro WiDi

Before using miracast, please confirm that the miracast adapter supports Windows 10.

No.2 Video(GFX) driver

Use Miracast connection.

Target Models

CF-53 [2/3/4/5/7]

CF-C2C

Compatibility

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.
Video(Gfx) Driver

No.3 EVE FA Standalone for Panasonic

Using the Microsoft Account.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-MX4E

CF-SX4E

* Fingerprint sensor mounted model

Compatibility

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.
EVE FA Standalone for Panasonic

No.4 BitLocker

Turn on BitLocker for Operating system drive.

Target Models

All Models

Compatibility

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

No.5 SD Card

Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

Compatibility

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Update the SD Driver.
In the case of FZ-M1 series, update is not necessary when optional SD slot is not equipped.
SD Card Reader Driver (USB)

No.6 SD Card

Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

Target Models

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

Compatibility

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Update the SD Driver.
SD Card Reader Driver (PCIE)

Restrictions

No.1 Wireless LAN

Connect specific setting Wi-Fi router (11gn).

Target Models

CF-20 [A/B/C/D]

Compatibility

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

Please change the following setting.

• Go to Advanced of "Intel Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only".
• Go to BIOS Setup menu, then change "SuperSpeed USB" → "Keyboard Base and Port Replicator" to "Disable".

No.2 Realtek Sound driver

Update to Windows 10 May 2019 Update.

Target Models

CF-MX4E

CF-SZ6R

CF-XZ6R

Compatibility

The volume of quieter sound becomes low.

After updating to Windows10 May 2019 Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

• Right-click speaker icon on the task tray and click [Playback devices].
• Double-click [Speakers].
• Click [Enhancements].
• Put checkmark on [Loudness Equalization] and click [OK].
• Click [OK] to close [Sound] window.

No.3 Apps & features

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Q2 [F/G]

Compatibility

Cannot click "Uninstall" button for specific applications at "Apps & features".

• System Interface Manager
• Wireless Toolbox
• Btup Service
• Devup Service
• Wireless Helper Service
• Wireless Switch Utility
• Device Control Utility
• Keyboard Base LAN Setting Utility

When update to the Windows 10 May 2019 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

No.4 HOLD Button and HOLD Key

Update to Windows 10 May 2019 Update.

Target Models

CF-C2C

CF-LX6 [T/Y]

CF-MX4E

Compatibility

The toast notification is not displayed when HOLD mode is enabled.

Please add the checkmark to "Show notification when HOLD mode is enabled" to display a notification screen when HOLD mode is enabled.

No.5 Wireless WAN Driver

WWAN may be automatically connected.

Target Models

All Models except FZ-Y1 [C/D]

* WWAN mounted model

Compatibility

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

No.6 Detaching the Tablet from the Keyboard Base

Operation of slide switch or pressing of hot-key.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

Compatibility

When slide switch operated or hot-key (*1) pressed, toast message not displayed.

*1 CF-20, CF-XZ6 : "Fn"key + "1"
CF-33 : "Fn"key + "ESC"key

Wait for a second and confirm "Problem Undocking From Keyboard Base" message not displayed before detaching tablet.

No.7 Attaching the tablet to the keyboard base

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

Devices installed in the keyboard base may not work, when attaching the tablet to the keyboard base by clicking "Fn" key + "1" key (In the case of CF-33, "Fn" Key + "Esc" Key).
Further more, when port replicator is attached to keyboard base, devices installed in the port replicator may not work, too.

Slide the release lever to detach the tablet from keyboard base, and attach the tablet to the keyboard base.

No.8 Panasonic PC Settings Utility

Update to Windows 10 May 2019 Update.

Target Models

CF-LX6 [T/Y]

CF-MX4E

CF-SX4E

CF-SZ6R

CF-XZ6R

Compatibility

Display mode is not switched to "Duplicate".

To switch to "Duplicate", please do one of the following.

• Click "Fn" key + "F3" key.
  Select [Duplicate].
• Click [Start]-[Settings]-[System]-[Display].
  Select [Duplicate these displays] at [Multiple displays].

No.9 Panasonic PC Settings Utility

Update to Windows 10 May 2019 Update.

Target Models

CF-LX6 [T/Y]

CF-MX4E

CF-SZ6R

CF-XZ6R

Compatibility

Power Saving Settings in Panasonic PC Settings Utility, power plan can be selected from Standard or Power Save.
In the case of Version 1703 [Creators Update] or before, it can be selected from 5 power plans.

It is restriction due to specification change in OS.

No.10 Panasonic PC Settings Utility

Update to Windows 10 April 2018 Update or later from Fall Creators Update or earlier.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-MX4E

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

* Touch Screen mounted model

Compatibility

• All Target Models
  At Panasonic PC Settings Utility → Settings → Touch Screen.
  Can't change Touch Screen mode because Touch Screen mode will not be displayed.
  And Touch Screen mode return to default mode, therefore Pen input can't be used in some models.
• CF-20, CF-33, CF-54, CF-MX4E, CF-XZ6R
  In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.11 Panasonic PC Settings Utility

After updating System Interface Manager in the procedure of Restriction No.10.

Target Models

CF-54 [A/B/C]

CF-54 [D/E/F]

After updating System Interface Manager in the procedure of restriction No.10, and setting Touch Screen on Panasonic PC Settings Utility, it displays "Settings Failure" error message.
However, the setting has been changed to the specified mode.

Please update "Panasonic PC Settings Utility" with the following page.
Panasonic PC Settings Utility

No.12 Panasonic PC Settings Utility

Update to Windows 10 April 2018 Update or later from Fall Creators Update or earlier.

Target Models

CF-MX4E

CF-XZ6R

At Panasonic PC Settings Utility → Settings → Button / Key → HOLD Button.
Can't disable Touch Screen.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.13 Panasonic PC Settings Utility

Update to Windows 10 April 2018 Update or later from Fall Creators Update or earlier.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-MX4E

CF-XZ6R

* Touch Screen mounted model

Compatibility

• When close and open the display, incorrect touch panel input may occur.
• In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.14 Panasonic PC Settings Utility / Panasonic PC Recovery Disc Creation Utility

Launch Panasonic PC Settings Utility or Panasonic PC Recovery Disc Creation.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-MX4E

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

(1)After launch Panasonic PC Settings Utility by a standard user, the application cannot be relaunched as administrator.

(2)Panasonic PC Recovery Disc Creation Utility cannot be launched by a standard user, or it can be started but an error occurs and only be ended by a standard user.

(1)(2)It's restriction.
(If it need to execute this operation, please switch to Administrator user.)

No.15 Concealed mode

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-Q2 [F/G]

Compatibility

There may be cases can't disable Touch Screen even if enable Concealed mode.

Please update "System Interface Manager" with the following page.
System Interface Manager

No.16 Applications made by Panasonic

Execute "Reset this PC".

Target Models

All Models

Compatibility

After executing "Reset this PC", the message of could not launch application made by Panasonic will be displayed, and applications made by Panasonic may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

No.17 Preinstalled Panasonic Applications

Execute "Reset this PC".

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-MX4E

CF-SX4E

CF-SZ6R

CF-XZ6R

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After "Reset this PC", preinstalled Panasonic applications cannot be launched.

Please Uninstall the application that can not be started, and reinstall it at Microsoft Store.

No.18 DisplayLink (Graphics Driver)

Connect an external monitor to DisplayLink port on peripheral devices.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.

*1 except for FZ-Y1 [C/D] series

Please switch display mode to "Duplicate" or "Extend".

No.19 DisplayLink

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After update to May 2019 Update, "DisplayLink Graphics Driver is no longer available" toast will be shown.
But it wasn't deleted, and available.

Even if the toast is shown, the application wasn't deleted, and available.

No.20 DisplayLink

Connect external display, and change state of screen projection or resume from Hibernation or Shutdown.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-LX6 [T/Y]

CF-SZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

After updated to Windows 10 May 2019, if connect external monitor to DisplayLink HDMI/VGA port, external monitor doesn't display.

It can be fixed by one of the following methods.

• Method A: Wait a few minutes with connecting to internet, the necessary drivers are loaded automatically, and external monitor will be able to display.
• Method B: Right click C:\util\drivers\dlink\pinstall (if file name extensions is displayed, C:\util\drivers\dlink\pinstall.bat) and select "Run as administrator". Wait until the command prompt window disappears. After disappear command prompt, restart PC. After restart, the necessary drivers are loaded, and external monitor will be able to display.

No.21 Application

After execute system restore, launch the UWP application.

Target Models

All Models

Compatibility

After execute system restore, UWP application can't open and error message will be shown.

The following error may occur.
"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

Once sign-in after sing-out, you can launch the UWP application.

No.22 Touch keyboard

Update to Windows 10 May 2019 Update.

Target Models

All Models

Compatibility

Touch keyboard can't be shown.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

No.23 Windows Hello

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

CF-XZ6R

FZ-G1 [U/V/W]

* IR Camera mounted model or Fingerprint sensor mounted model

Compatibility

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

No.24 Windows Hello (Face Authentication)

Setup Face Authentication, and restart PC or power on from shutdown state.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

Face Authentication doesn't work when execute restart or power on from shutdown state.

The face authentication will be available by one of the following methods.
- Click Sign in option and select Face Authentication icon, there is a case that Face Authentication will be start.
(If it doesn't recover by above method)
- Wait 3 to 4 minutes, the face authentication will be available. If you need to sign in before it, please select Password or PIN icon of Sign in option, and input password or PIN.

No.25 Windows Hello (Face Authentication)

Setup Face Authentication, and restart PC or power on from shutdown state.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

Face Authentication will be started after warning message displayed when power on from shutdown state or execute Restart.

It is restriction.

No.26 Windows Hello (Face Authentication)

Execute Windows Hello face authentication settings.

Target Models

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-XZ6R

FZ-G1 [U/V/W]

* Face authentication corresponding model

Compatibility

When execute Windows Hello face authentication settings, the preview screen shows the monochrome image or shows view of rear camera.

It is restriction.
The face registration will be normally done, even if this phenomenon occurs. Please use as it is.

No.27 Finger Print

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-31 [1/2/3/4]

CF-31 [6/7/8/9]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-53 [2/3/4/5/7]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-C2C

* Fingerprint sensor mounted mode

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

No.28 System Protection

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

No.29 Focus assist

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

When using application with full screen mode or connect external display and set mode to duplicate mode, notification will not be displayed even if execute [Fn] + [F9] (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and change settings of Automatic rules.

No.30 Disk Management

Update to Windows 10 May 2019 Update and Open Disk Managemrnt.

Target Models

All models

Compatibility

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of storage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
If drive letter is added to recovery partition, and if warning of storage area is shown, please don't delete the data of the drive.

No.31 2D Barcode Key Emulator

Update to Windows 10 May 2019 Update and re-install the application.

Target Models

CF-C2C

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

* Barcode reader mounted model

Compatibility

After updating the OS to Windows 10 Version 1903, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following page.
2D Barcode Key Emulator

No.32 Bluetooth

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

No.33 Software Keyboard

Update to Windows 10 May 2019 Update, and windows sign-in password is set and the state is tablet.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-D1 [N/Q]

CF-MX4E

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Compatibility

Software Keyboard may not shown on sign-in password input screen at resuming PC with tablet state.

Touch the text box of inputting password twice.

No.34 Brightness of LCD

Update to Windows 10 May 2019 Update, and checking "Change brightness automatically when lighting changes".

Target Models

All models

Except for the following models.
CF-31 [1/2/3/4], CF-31 [6/7/8/9]

Compatibility

There are cases where Brightness of LCD is only maximized or minimized with checking "Change brightness automatically when lighting changes".

It's restriction.
Uncheck "Change brightness automatically when lighting changes" of [Start] - [Settings] - [System] - [Display].

No.35 Graphics settings

Connect external HDMI / VGA monitors.

Target Models

All models

Compatibility

Connect external HDMI / VGA monitors, Settings application may end when switched Multiple displays in Settings application.

If Settings application end, open Setting application again and switch the display destination of multiple display.
For keyboard-equipped models, you can also switch using Fn + F3.

No.36 Recovery

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

On the setting screen for initial startup after recovery, select a language other than the language before recovery, and occur error and can not initial settings.

After completing the initial launch setting in the language before recovery, sign in to Windows and add and change the language.

No.37 Startup applications

Update to Windows 10 May 2019 Update, and connecting to the wireless LAN with IEEE802.11a enabled.

Target Models

All models

Compatibility

When restart PC with connecting to the wireless LAN with IEEE802.11a enabled, some startup applications may not be launched.

Please restart PC.

No.38 Panasonic PC Camera Utility

Update to Windows 10 May 2019 Update.

Target Models

CF-20 [A/B/C/D]

CF-20 [E/F/G/H]

CF-31 [1/2/3/4]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [A/B/C]

CF-54 [D/E/F]

CF-54 [G/H/J]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-SZ6R

CF-XZ6R

FZ-G1 [J/K/L/M/N]

FZ-G1 [P/Q/R/S/T]

FZ-G1 [U/V/W]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-M1G

FZ-M1J

FZ-Q2 [F/G]

FZ-Y1 [C/D]

Only for models that installed Panasonic PC Camera Utility for Microsoft Store version Ver.1.0.2001.0 or older version.

Compatibility

• The preview may not be displayed correctly when rotating the screen.
• Flash photography time may be long.

Install newest version at Microsoft Store.

No.39 Video Playback

Playback a movie file using "Movies & TV" app.

Target Models

CF-20 [A/B/C/D]

CF-33 [A/B/C/L/M/N/V/W]

CF-33 [D/E/P/Q]

CF-54 [D/E/F]

CF-D1 [N/Q]

CF-LX6 [T/Y]

CF-SZ6R

CF-XZ6R

FZ-G1 [P/Q/R/S/T]

FZ-M1D

FZ-M1ECD

FZ-M1 [EAF/ECF]

FZ-M1F

FZ-Q2 [F/G]

Compatibility

When playback a movie file using "Movies & TV" app, there is a case to be corrupt the playback image.

Please use Windows Media Player to play such movies.

• Right click the movie file.
• Select "Open with" → "Windows Media Player".

• Introduction

• Product List

• Support Evaluation Information

Introduction

This update information does not guarantee all of the operations and functions following the Windows 10 May 2019 Update.

The Windows 10 May 2019 Update is the sole responsibility of the customer.
Even if the model is compatible with the Windows 10 May 2019 Update, there is a possibility that some functions and software cannot be used after the Windows 10 May 2019 Update.

Product List

CF-19Z (mk8) CF-31 [1/2/3/4] (mk5) CF-53 [2/3/4/7] (mk4) CF-54 [A/B/C] (mk1) CF-AX3E (mk2) CF-C2C (mk2) CF-H2 [P/Q/R/S] (mk3) CF-LX3 [E/J] (mk2/mk3) CF-MX4E (mk1) CF-SX4E (mk1 Asia model)

FZ-G1 [A/F/J/K/L] (mk1/mk2/mk3) FZ-M1 [A/C] (mk1) FZ-Q1 [A/C] (mk1) UT-MB5 (mk1) UT-MA6 (mk1) FZ-Y1 [C/D] (mk2)

* eg. please read "CF-31 [1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series".

Product models other than the above list is the Windows 10 Upgrade excluded.
Evaluation information, and does not support, such as Windows 10 compatible drivers.
Please use as it is without updating.

Support Evaluation Information

Model

Select Model

Select model to check important matters and restrictions following the Windows 10 May 2019 Update.

Important Matters

No.1 Upgrade from Windows 8.1 / Windows 7, Update to Windows 10 November Update

Target Models

All Models

Compatibility

For upgrade from Windows 8.1 / Windows 7 to Windows 10, That "Important Matters" is also a target.

Please refer page:
Support Evaluation Information (Important Matters)

No.2 Video(GFX) Driver

Use Miracast connection.

Target Models

CF-53 [2/3/4/7]

CF-AX3E

CF-C2C

CF-LX3 [E/J]

FZ-G1F

FZ-M1C

FZ-Q1C

Compatibility

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.
Intel Video(Gfx) Driver

No.3 EVE FA Standalone for Panasonic

Using the Microsoft Account.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-AX3E

CF-C2C

CF-LX3 [E/J]

CF-MX4E

CF-SX4E

* Fingerprint sensor mounted model

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.
EVE FA Standalone for Panasonic

No.4 Synaptics Touchpad Driver

Older version drivers (16.x, 18.x) used.

Target Models

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-AX3E

CF-C2C

CF-LX3 [E/J]

CF-MX4E

CF-SX4E

In case finger touches pad-edges accidentally, that happens Cortana search windows may appear.

Please update to Synaptics touchpad driver published below.
Synaptics Pointing Device Driver

No.5 Wireless LAN

Change Enable / Disable of 802.11a.

Target Models

All Models

Compatibility

It cannot change Enable / Disable of 802.11a, create profile of 802.1x(EAP-FAST/EAP-LEAP).
And/Or it doesn't change quickly when use Wireless Switch Utility.

When update to the Windows 10 May 2019 Update, the related files are deleted.

[Modification procedure]

• Open [Apps & features].
• Select "Intel^® PROSet/Wireless Software".
• Click "Modify".
• Click "Repair".

No.6 Panasonic Dashboard

Operate for "touch input" and "digitizer pen".

Target Models

CF-H2 [P/Q/R/S]

"Panasonic Dashboard" cannot change the "Enable" / "Disable" of "Touch input" and "Digitizer pen".
And "Panasonic Dashboard" cannot display their correct status.

[How to set the "Enable" / "Disable" of "Digitizer pen"]

• Open the "Device Manager".
• Click the [HID-compliant pen] of [Human Interface Device].
• Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant pen Properties].

[How to change "Enable"/"Disable" of "Touch input"]

• Open the "Device Manager".
• Click the [HID-compliant touch screen] of [Human Interface Device].
• Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant touch screen Properties].

No.7 Wireless WAN Driver

Connect to Verizon network.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-C2C

CF-H2 [P/Q/R/S]

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

* EM7355(US)/MC7355(US) mounted model only

Compatibility

Can not connect to Verizon network.

Please update the Wireless WAN Driver, download the following modules.
WWAN Driver

No.8 Touchscreen

Disable touchscreen.

Target Models

CF-LX3 [E/J]

Compatibility

There is a case that PC can't disable touchscreen.

It is restriction.

No.9 Touchscreen

Change touchscreen mode.

Target Models

FZ-G1 [A/F/J/K/L]

Compatibility

There is a case that PC can't change touchscreen mode.

It is restriction.

No.10 BitLocker

Turn on BitLocker for Operating system drive.

Target Models

All Models

Compatibility

NumLock may be automatically turned to ON on BitLocker PIN input screen.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

No.11 SD Card

Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

Target Models

CF-31 [1/2/3/4]

Compatibility

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Update the SD Driver.
SD Card Reader Driver

Restrictions

No.1 Upgrade from Windows 8.1 / Windows 7, Update to Windows 10 November Update

Target Models

All Models

Compatibility

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Restrictions" is also a target.

Please refer page:
Support Evaluation Information (Restrictions)

No.2 Realtek Sound driver

Update to Windows 10 May 2019 Update.

Target Models

CF-MX4E

Compatibility

The volume of quieter sound becomes low.

After updating to Windows 10 May 2019 Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

• Right-click speaker icon on the task tray and click [Playback devices].
• Double-click [Speakers].
• Click [Enhancements].
• Put checkmark on [Loudness Equalization] and click [OK].
• Click [OK] to close [Sound] window.

No.3 Apps & features

Update to Windows 10 May 2019 Update.

Target Models

FZ-G1 [J/K/L]

Compatibility

Cannot click "Uninstall" button for specific applications at "Apps & features".

• System Interface Manager
• Wireless Toolbox
• Btup Service
• Devup Service
• Wireless Helper Service
• Wireless Switch Utility
• Device Control Utility
• Keyboard Base LAN Setting Utility

When update to the Windows 10 May 2019 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

No.4 HOLD Button and HOLD Key

Update to Windows 10 May 2019 Update.

Target Models

CF-LX3 [E/J]

CF-MX4E

CF-C2C

PC on which the HOLD mode setting utility is installed.

Compatibility

The toast notification is not displayed when HOLD mode is enabled.

Please add the checkmark to "Show notification when HOLD mode is enabled" to display a notification screen when HOLD mode is enabled.

No.5 Bluetooth

Turning off WIRELESS Switch.

Target Models

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-C2C

CF-MX4E

CF-SX4E

FZ-G1 [J/K/L]

A PC that fit the following states
- Wireless Switch Utility and HID Driver installed
- Upgraded from Windows 7 to Windows 10

Compatibility

Bluetooth keeps OFF after turning on WIRELESS Switch.
The following phenomenon occurs.

• Bluetooth keeps OFF after turning on WIRELESS Switch.
• Bluetooth disappears from "Settings" → "Devices" and "Settings" → "Network & Internet" → "Airplane mode".
  "Wireless Switch Utility" and Control of OS are not linked.

Bluetooth keeps OFF and disappears from "Settings".

• Check that WIRELESS Switch is ON.
• Sleep/Resume or Restart.

How to fix this issue.
But there are other limitations.

[Change procedure]
Uninstall "Wireless Switch for Panasonic PC"
Device Manager(Devices by type)→Human Interface Devices→"Wireless Switch for Panasonic PC" → right click selecting "Uninstall"
(Check "Delete the driver software for this device.")

Limitations

• "Wireless Switch Utility" and Control of OS are not linked.
• "unknown device"(ACPI\MAT0028) appears in device manager.

No.6 Bluetooth

Connecting bluetooth keyboard.

Target Models

All models

Compatibility

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

No.7 Bluetooth

Re-connect Bluetooth device after resume from sleep state.

Target Models

All models

Compatibility

It takes long time to re-connect Bluetooth device after resume from sleep state.

It's restriction.

No.8 Wireless WAN Driver

Turn off Wireless WAN by using Wireless Switch Utility.

Target Models

CF-H2 [P/Q/R/S]

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

A PC that fit the following states
- Wireless Switch Utility installed
- Equipped with WWAN device, and without Wireless Switch
- Upgraded from Windows 7 to Windows 10

Compatibility

When WWAN is set to off, WWAN is turned on after sleep/resuming, restarting PC.

Please turn on/off WWAN by using OS Network Settings, without using Wireless Switch Utility.

[OS Network Settings]
[Start] → [Settings] → [Network & Internet] → [Airplane Mode] → [Cellular]

No.9 Wireless WAN Driver

WWAN may be automatically connected.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-AX3E

CF-C2C

CF-H2 [P/Q/R/S]

CF-LX3 [E/J]

CF-MX4E

CF-SX4E

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

* WWAN mounted model

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

No.10 Applications made by Panasonic

Update to Windows 10 May 2019 Update.

Target Models

All Models

Compatibility

After executing "Reset this PC", applications made by Panasonic may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

No.11 Application

After execute system restore, launch the UWP application.

Target Models

All Models

Compatibility

After execute system restore, UWP application can't open and the following error message will be shown.

The following error may occur.
"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

It is restriction due to specification change in OS.
Once sign-in after sing-out, you can launch the UWP application.

No.12 DisplayLink (Graphics Driver)

Connect an external monitor to DisplayLink port.

Target Models

CF-54 [A/B/C]

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

FZ-Y1 [C/D]

UT-MA6

UT-MB5

Compatibility

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.

*1 except for FZ-Y1 [C/D] series

Please switch display mode to "Duplicate" or "Extend".

No.13 DisplayLink

Update to Windows 10 May 2019 Update.

Target Models

CF-53 [2/3/4/7]

CF-54 [A/B/C]

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

FZ-Y1 [C/D]

UT-MA6

UT-MB5

After update to May 2019 Update, "DisplayLink Graphics Driver is no longer available" toast will be shown.
But it wasn't deleted, and available.

Even if the toast is shown, the application wasn't deleted, and available.

No.14 PC Information Viewer

Update to Windows 10 May 2019 Update.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-AX3E

CF-C2C

CF-H2 [P/Q/R/S]

CF-LX3 [E/J]

CF-MX4E

CF-SX4E

FZ-G1 [A/F/J/K/L]

FZ-M1C

FZ-Q1C

FZ-Y1 [C/D]

UT-MA6

A PC that fit the following states
- Upgraded from Windows 7 to Windows 10

Compatibility

If upgraded from Windows 7, state of Recovery Disc shows "Unknown" in PC Information Viewer.

Because Initialize method of storage is changed, It is restriction of Windows 10 upgraded from Windows 7.

No.15 Battery Recalibration

Perform Battery Recalibration.

Target Models

All models

Compatibility

When perform Battery Recalibration while Windows operations are running, the system may change into hibernation mode.

When execute battery recalibration, please select "Perform Battery Recalibration after shutting down windows" mode.

No.16 Touch keyboard

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

Touch keyboard can't be shown after update to Version 1903.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

No.17 Windows Hello

Update to Windows 10 May 2019 Update.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-AX3E

CF-C2C

CF-LX3 [E/J]

CF-MX4E

* IR Camera mounted model or Fingerprint sensor mounted model

Compatibility

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

No.18 Finger Print

Update to Windows 10 May 2019 Update.

Target Models

CF-19Z

CF-31 [1/2/3/4]

CF-53 [2/3/4/7]

CF-54 [A/B/C]

CF-C2C

CF-MX4E

* Fingerprint sensor mounted model

Compatibility

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

No.19 System Protection

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

No.20 Focus assist

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

When using application with full screen mode or connect external display and set mode to duplicate mode, notification will not be displayed even if execute [Fn] + [F9] (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and change settings of Automatic rules.

No.21 Disk Management

Update to Windows 10 May 2019 Update and Open Disk Managemrnt.

Target Models

All models

Compatibility

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of storage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
The capacity of "OEM Partition" is slightly larger than the capacity of before update.

No.22 2D Barcode Key Emulator

Update to Windows 10 May 2019 Update and re-install the application.

Target Models

CF-C2C

FZ-G1 [A/F/J/K/L]

* Barcode reader mounted model

Compatibility

After updating the OS to Windows 10 Version 1903, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following Page.
2D Barcode Key Emulator

No.23 Touch Operation Help Utility

Tap two point on the screen.

Target Models

CF-AX3E

CF-MX4E

FZ-G1 [F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

FZ-Y1 [C/D]

* Touch Screen mounted model

Compatibility

Can't magnify screen pointed by two fingers.

It's restriction.

No.24 Panasonic PC Settings Utility

Update to Windows 10 May 2019 Update.

Target Models

FZ-Y1 [C/D]

Compatibility

Power Saving Settings in Panasonic PC Settings Utility, power plan can be selected from Standard or Power Save.
In the case of Version 1703 [Creators Update] or before, it can be selected from 5 power plans.

It is restriction due to specification change in OS.

No.25 Software Keyboard

Update to Windows 10 May 2019 Update, and windows sign-in password is set and the state is tablet.

2D Barcode Key Emulator

Target Models

CF-19Z

CF-54 [A/B/C]

CF-AX3E

CF-H2 [P/Q/R/S]

CF-MX4E

FZ-G1 [A/F/J/K/L]

FZ-M1 [A/C]

FZ-Q1 [A/C]

FZ-Y1 [C/D]

UT-MA6

UT-MB5

Compatibility

Software Keyboard may not shown on sign-in password input screen at resuming PC with tablet state.

Touch the text box of inputting password twice.

No.26 Brightness of LCD

Update to Windows 10 May 2019 Update, and checking "Change brightness automatically when lighting changes".

Target Models

All models

Compatibility

There are cases where Brightness of LCD is only maximized or minimized with checking "Change brightness automatically when lighting changes".

It's restriction.
Uncheck "Change brightness automatically when lighting changes" of [Start] - [Settings] - [System] - [Display].

No.27 Graphics settings

Connect external HDMI / VGA monitors.

Target Models

All models

Compatibility

Connect external HDMI / VGA monitors, Settings application may end when switched Multiple displays in Settings application.

If Settings application end, open Setting application again and switch the display destination of multiple display.
For keyboard-equipped models, you can also switch using Fn + F3.

No.28 Recovery

Update to Windows 10 May 2019 Update.

Target Models

All models

Compatibility

On the setting screen for initial startup after recovery, select a language other than the language before recovery, and occur error and can not initial settings.

After completing the initial launch setting in the language before recovery, sign in to Windows and add and change the language.

No.29 Startup applications

Update to Windows 10 May 2019 Update, and connecting to the wireless LAN with IEEE802.11a enabled.

Target Models

All models

Compatibility

When restart PC with connecting to the wireless LAN with IEEE802.11a enabled, some startup applications may not be launched.

Please restart PC.

For more information about the Windows updates, please visit the Microsoft support site.

• Windows 10 help