Windows 11 2023 Update Support Information

Release Date:November 28, 2023
Updated:July 30, 2024

This page provides support information for updating your current Panasonic computer to "Windows 11 2023 Update"
(including upgrading from "Windows 10" to "Windows 11").

We will use the term "upgrade" when limiting to upgrading from "Windows 10" to "Windows 11".
As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

Precautions when upgrading to Windows 11
Evaluation Information
All Windows 11 Support Information

When update with Windows Hello set in the vPro model, it will not be able to sign in with Windows Hello or PIN.

Target Model : CF-33[G/J/K/R/S/X/1/2/3] (mk2), CF-33[T/U/4/5/6/7] (mk3), CF-FV3[Y/Z] (mk1), FZ-55[G/J] (mk3), FZ-G2[E/G/K/M] (mk2) series

If you update with Windows Hello set in the Target model, you may not be able to sign in with Windows Hello or PIN, so please do not update.

If this issue occurs, please enter your password to sign in.

After that, Windows Hello and PIN can be used by removing Windows Hello, removing PIN, and resetting PIN and Windows Hello.

If in the case of Microsoft account, you can reset your PIN through SMS authentication of your Microsoft account after you have failed to sign in by entering PIN. After resetting the PIN, you can use Windows Hello and PIN by deleting the registration of Windows Hello and re-registering the PIN.

A Windows Update that resolves this issue is scheduled at a later date. However if this phenomenon occurs after the update has been performed by then, it is unlikely that the Windows Update will be able to recover. So please perform the above steps to recover.

Precautions when upgrading to Windows 11

Please install a new OS at customers’ own risk.
Even if a model is eligible for the upgrade, some of the functions or software may not be able to use after the upgrade. Before installing the new OS, please check operating environments of your computers, examine sufficient information.

For Panasonic PCs, the supported OS is below.

Preinstalled at the factory.
Installed using a recovery function or a recovery disk.

The upgrade information that we will release in the future is not a recommendation or guarantee to upgrade to the new OS, nor does it mean that we will support the new OS.
The upgrade information is to disclose the information, procedures, etc. found in our evaluation for the target model, and we will only provide the information on this Web page.

Please refer to "Applicable Models" below for the models that can be upgraded to Windows 11.

The OS that can be upgraded to Windows 11 is "Windows 10".

Requests before upgrading to Windows 11
When upgrading to Windows 11, please prepare and confirm the reinstallation environment (recovery disk, etc.) for the model you are using before starting the work.
If you have not created a recovery disk, be sure to do so before performing the upgrade.
After upgrading, you may not be able to create a recovery disk or perform hard disk recovery.
For instructions on how to create a recovery disk, please refer to the "User's Manual" that comes with the product.

Please be sure to back up your important data beforehand.
We will not compensate for any environmental damage or data loss that may occur to your equipment due to the Windows 11 upgrade.

Product List

CF-33 [G/J/K/R/S/X/1/2/3] (mk2)

CF-33 [T/U/4/5/6/7] (mk3)

CF-FV3 [Y/Z] (mk1)

CF-LV8 [R/S] (mk1)

CF-SV1R (mk2 Asia-model)

CF-SV8R (mk2 Asia-model)

FZ-40 [A/B/C/D] (mk1)

FZ-55 [A/B/C] (mk1)

FZ-55 [D/E/F] (mk2)

FZ-55 [G/J] (mk3)

FZ-G2 [A/B/C/D] (mk1)

FZ-G2 [E/G/K/M] (mk2)

Support Evaluation Information

Model

Please select the model and check the important matters and restrictions due to the application of the Windows 11 program.

Important Matters

No.1 Display

Target Models

CF-SV1R

FZ-55 [D/E/F]

Compatibility

After resume from sleep, when opening Edge, the screen display may be severely disturbed.

It can be improved by either Method-1 or Method-2 below.

Method-1
Please install the following module to update your video driver.
Intel® Video Driver Update Program for CF-SV1R series
Intel® Video Driver Update Program for FZ-55[D/E/F] Series
Method-2
- Right-click the Edge icon on the taskbar.
- Right-click "Microsoft Edge" on the displayed menu.
- Select "Properties".
- Select "Compatibility" tab.
- Check "Run this program in compatibility mode for:" in Compatibility mode.
- Select "Windows 8" from the pull-down menu.
- Click "OK" button.

No.2 Operation after starting the PC

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-SV1R

FZ-55[A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

* with Sierra Wireless WAN module (EM7430, EM7455, EM7511) only

Compatibility

Some devices may not work for about 1 minute when resuming from hibernation or after starting up the PC.

Please install the following software.
Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7430(Australia/EU)
Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7455
Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7511

No.3 Smartcard Reader

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-33 [T/U/4/5/6/7]

FZ-40 [A/B/C]

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-55 [G/J]

FZ-G2 [A/B/C/D]

FZ-G2 [E/G/K/M]

* Models with smart card reader only

Compatibility

Smartcard reader driver updated to Smartcard reader vendor (Thales) 's "Gemalto USB Smart Card Reader" version 4.1.3.0 " automatically, and falls into Yellow Bang'ed.

update driver to "Microsoft Usbccid Smartcard Reader (WUDF)” from device manager.

[Windows] key + [x]
[M] (device manager)
Smart card readers
right-click "USB Smart Card Reader" and select "Update Driver"
"Browse my computer for drivers"
"Let me pick from a list ..."
select "Microsoft Usbccid Smartcard Reader (WUDF)" and press "Next"

No.4 WWAN

Target Models

CF-33 [G/J/K/R/S/X/1/2/3] (mk2)

CF-LV8 [R/S] (mk1)

CF-SV1R (mk2 Asia-model)

CF-SV8R (mk2 Asia-model)

FZ-40 [A/B/C/D] (mk1)

FZ-55 [A/B/C] (mk1)

FZ-55 [D/E/F] (mk2)

FZ-G2 [A/B/C/D] (mk1)

* Models with WWAN only

Compatibility

FW is not rewritten even after inserting SIM into SIM slot and booting the PC.

Please install the following software.

Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7430(Australia/EU)
Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7455
Sierra Wireless Mobile Broadband Driver Package and DevUp Service 3 Update Program for EM7511 Sierra Wireless Mobile Broadband Driver Package Update Program for EM9190(US) FZ-40[A/B/C/D] series Sierra Wireless Mobile Broadband Driver Package Update Program for EM7690(US) FZ-40[A/B/C/D] series Sierra Wireless Mobile Broadband Driver Package Update Program for EM9190(US) FZ-G2[A/B/C/D] series Sierra Wireless Mobile Broadband Driver Package Update Program for EM9190/EM7690(JP/EU)

No.5 WWAN

Target Models

CF-33 [G/J/K/R/S/X/1/2/3] (mk2)

CF-LV8 [R/S] (mk1)

CF-SV1R (mk2 Asia-model)

CF-SV8R (mk2 Asia-model)

FZ-40 [A/B/C/D] (mk1)

FZ-55 [A/B/C] (mk1)

FZ-55 [D/E/F] (mk2)

FZ-G2 [A/B/C/D] (mk1)

* Models with WWAN only

Compatibility

Installing WWAN driver with new FW does not update FW to new FW.

Please install the following software.

Restrictions

No.1 WWAN

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-33 [T/U/4/5/6/7]

CF-SV1R

FZ-40 [A/B/C]

FZ-55 [D/E/F]

FZ-55 [G/J]

FZ-G2 [A/B/C/D]

FZ-G2 [E/G/K/M]

* eSIM equipped model only

Compatibility

PIN lock cannot be unlocked after resuming from hibernation when using eSIM.

If the symptom occurs, please restart the PC and then enter the PIN again.

No.2 Application

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-33 [T/U/4/5/6/7]

CF-FV3 [Y/Z]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-40 [A/B/C]

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-55 [G/J]

FZ-G2 [A/B/C/D]

FZ-G2 [E/G/K/M]

Compatibility

In some applications, changing the display resolution or magnification while displaying application window may cause the corruption of the display of the window of the application.

If the symptom occurs, close the application and start it again.

No.3 Panasonic PC settings utility

Target Models

CF-SV1R

Compatibility

If you change the display mode or resolution in the Panasonic PC Setting Utility or the menu displayed by pressing the [Fn] key + [F8] key with an external display connected, an error message may be displayed and you may not be able to change them.

Please install the following module to update your video driver.
Intel® Video Driver Update Program for CF-SV1R series
Intel® Video Driver Update Program for FZ-55[D/E/F] Series
This will improve the phenomenon that the display mode cannot be selected from the PC setting utility and [Fn] key + [F8] key menu.
But the phenomenon that the resolution cannot be changed from these tools will continue to occur.
This is restriction at this time.

No.4 PC Information Viewer

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

Compatibility

The OS version shown in Setup tab in PC Information Viewer is Windows 10 even after Windows 11 Upgrade.

It is restriction.
Even after upgrade to Windows 11, the OS version in Setup tab in PC Information Viewer remains to be Windows 10.
To verify the OS version is Windows 11, please confirm the number in parentheses on the same row of the OS version is 10.0.22000.0 or greater.

No.5 Device Power Monitor Utility

Target Models

CF-SV1R

Compatibility

"Device Power Monitor Utility" doesn't work.

Please install the following module to update to latest "Device Power Monitor Utility" V1.01L13 M00(1.1.1300.0) or later.
Device Power Monitor Utility

No.6 WWAN

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-40 [A/B/C]

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

* Wireless WAN module equipped model only

Compatibility

A pop-up message will appear indicating that the firmware is being rewritten.

Please install the following software.

No.7 Panasonic PC Settings Utility

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-40 [A/B/C]

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

Compatibility

The application will stop working after pushing "Administrator settings" button to set "Show/Hide each item."

If this issue happens, close this application and run this app as Administrator from Windows menu. This will be fixed in next version.

Alternatively, please use Panasonic PC Settings Utility 10.19.1003.0 or later available below.
Applications for Panasonic PC download page
Microsoft Store Link * No sign-in required with MS account

* Microsoft^® and Windows^® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

Resources

For more information about the Windows updates, please visit the Microsoft support site.

Windows 11 help