Windows 10 Recovery Image Download Service
(The target models are Windows 7 Professional [Preinstalled Model])

Updated: Jul 02, 2024

This page shows Panasonic support information for installing Windows 10 on TOUGHBOOK and TOUGHPAD series
("Windows 7 Professional" preinstalled model).
Windows 10 OS Version changed announcement

The (Windows 10) OS version of the recovery media created with the download service currently distributed changed from "May 2019 Update" to "November 2019 Update" from Early March,2020. (Excluding some models)
About the term of OS version changed, please confirm "target model" below.

As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

Introduction

This page shows Panasonic support information for installing Windows 10 on TOUGHBOOK and TOUGHPAD series ("Windows 7 Professional" preinstalled model).
The version of Windows 10 is the same as "Windows 10 May 2019 Update". (Excluding some models)

For the target models that can install Windows 10, please confirm with the following.
Model selection

About the OS for which installing Windows 10 is possible:
  • Windows 7 Professional (Preinstalled model)

Before you download Windows 10, please consider your PC operating environment and make an informed judgement.

About change of standard installed application software accompanying transition to New version of Windows 10.
Please check this page.

Before installing Windows 10, please make sure to confirm the following precautions and evaluation conditions. The tool may not operate properly if you downgrade without following the stipulated items set forth.

The downgrade procedure may take time depending on the network environment.
So we strongly recommend that you use a flat-rate broadband-line and you perform when you have enough time.

[Please read before installing Windows 10]
Please prepare and check the reinstalling environment of your PC such as a recovery DVD or USB memory and backup media before installing Windows 10.
If you have not created a Windows 7 recovery disk, please make sure to create one before performing the installation. You may not be able to create a recovery disk after the installation is complete.
Please refer to the "instruction manual guide" that is attached to the product for procedures on how to create a recovery disk.
See here for the PDF version of the instruction manual.
Also please prepare the recovery media for the installation of Windows 10. The information on the media this service supports, refer to the following.
Notes

Steps for Install Windows 10

Workflow
The following table shows the workflow of this service. Here "Tool" means "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" which is a support tool that is used for download and install when installing Windows 10.
This tool needs ".Net Framework 4.5 (or later)".
Check cautions described in each section before operation.

  Step Contents
Create media for installation Windows 10 Step 1

Preparations for installation

  • Prepare unused media
  • Check free space
Step 2 Download the "Tool"
Step 3 Download the recovery data (for installation Windows 10) using the "Tool"
Step 4 Create the recovery media (for installation Windows 10) using the "Tool"
Install Windows 10 Step 5 Backup data
Step 6 Create the recovery media (for installation Windows 7)
* Unnecessary in the case of already created
Step 7 Install Windows 10 using the recovery media

Notes

Panasonic does not compensate for any damage to operating environments or loss of data of a customer's PC.
Please be sure to back up any important data beforehand.

Create Windows 10 Installation Media
Prepare Unused Media
  • This tool supports DVD-R DL (dual layer).
  • DVD-R (single layer) / +R (single layer) / +R DL (dual layer) / Blu-ray aren't supported.
  • This tool also supports USB memory.
    <Restriction of the tool>
      If the size of the recovery data is more than 26 GB, this tool doesn't support USB memory.
      In that case, you can use only DVD for creating the recovery media.
  • Estimated number or capacity of the media is as follows.
Media type Localized model     MUI model    
DVD-R (single layer)
DVD+R (single layer)		 DVD-R (single layer), DVD+R (single layer) aren't supported.
DVD-R DL (dual layer) Up to 2 discs Up to 2 discs
DVD+R DL (dual layer) DVD+R DL (dual layer) isn't supported.
USB Memory * 16GB or more
is recommended		 32GB or more
is recommended
Blu-ray Blu-ray isn't supported.

* Please make sure that all data will be erased.

Product List for Windows 10 Installing

The target models for Windows 10 Install are listed below.
Only the Windows 7 Professional Preinstalled Models.
* Models licensed with Windows 10 Pro are eligible, but models licensed with Windows 8 Pro or Windows 8.1 Pro are not eligible.

Model selection

Series name Detailed model numbers OS Version Note
CF-20[A/B/C/D] (mk1) CF-20[A/B/C/D]****[K/N]* November 2019 Update There is no plan to offer newer versions.
CF-33[D/E/P/Q] (mk1) CF-33[D/E/P/Q]****[K/N]*
FZ-G1[P/Q/R/S/T] (mk4) FZ-G1[P/Q/R/S/T]****[K/N]*
FZ-M1F (mk2) FZ-M1F****[K/N]*
CF-54[D/E/F] (mk2) CF-54[D/E/F]****[K/N]* May 2019 Update
CF-31[1/2/3/4] (mk5)
(excluding China model)		 CF-31[1/2/3/4]****[K/N]* October 2018 Update
CF-54[A/B/C] (mk1) CF-54[A/B/C]****N*
CF-D1[N/Q] (mk3) CF-D1[N/Q]****N*
CF-31[1/2/3/4]
(mk5 China model)
 CF-31[1/2/3/4]****NR April 2018 Update
CF-MX4E (mk1) CF-MX4E***N*
FZ-Q2[F/G] (mk1) FZ-Q2[F/G]****[K/N]*
FZ-Y1[C/D] (mk2) FZ-Y1[C/D]****N*
CF-53[2/3/4/5/7] (mk4) CF-53[2/3/4/5/7]****N* Creators Update
CF-SX4E (mk1 Asia model) CF-SX4E***[8/N]* Anniversary Update
FZ-G1[J/K/L/M/N] (mk3) FZ-G1[J/K/L/M/N]****[K/N]*

Support Evaluation Information (Important Matters and Restrictions)

Important Matters and Restrictions on "Windows 10 November 2019 Update"

No. Target Model Support Information
1

CF-20[A/B/C/D]
CF-33[D/E/P/Q]
FZ-G1[P/Q/R/S/T]
FZ-M1F

Please check the following support information.

Support information about restrictions on "Windows 10 November 2019 Update" 


Important Matters and Restrictions on "Windows 10 May 2019 Update"

No. Target Model Support Information
1

CF-54[D/E/F]

Please check the following support information.

Support information about restrictions on "Windows 10 May 2019 Update" 


Important Matters and Restrictions on "Windows 10 October 2018 Update"

No. Target Model Support Information
1

CF-31[1/2/3/4]
(excluding China model)
CF-54[A/B/C]
CF-D1[N/Q]

Please check the following support information.

Support information about restrictions on "Windows 10 October 2018 Update" 


Important Matters and Restrictions on "Windows 10 April 2018 Update"

No. Target Model Support Information
1

CF-31[1/2/3/4]
(only China model)
CF-MX4E
FZ-Q2[F/G]
FZ-Y1[C/D]

Please check the following support information.

Support information about restrictions on "Windows 10 April 2018 Update" 


Restrictions for CF-53[2/3/4/5/7]

No. Target Operation Compatibility
1 Wireless LAN

In the Panasonic PC setting utility, you can set wireless LAN (IEEE802.11a) enabled.
Then, after rebooting Windows, if you check the previous setting, it may be disabled.

The display shows disabled, but the setting is enabled.
It takes time for the display to be updated.
2 Wireless Switch

Airplane mode can be changed to Off on Windows 10 although wireless switch is OFF.

[Modification procedure]

Wireless communication may be ON with the following steps although wireless switch is OFF.

  1. 1.Slide the wireless switch to OFF.
  2. 2.Then Airplane mode is turn to On.
  3. 3.Turn Airplane mode Off on Windows 10.
  4. 4.Then wireless communication may be enabled although the wireless switch
        is OFF.

*After step 4, to turn wireless communication off, slide the wireless switch to ON once and re-slide it to OFF.
3 Wireless WAN

Unable to connect to the internet by using the profile whose APN type is LTE.

Set "PN type" to "Internet" on profile creation screen to connect to the internet.
4 Projecting to this PC

When you execute "Projection to this PC" ([Settings] - [System] - [Projecting to this PC]), the following message may display.
"This device might have trouble displaying your content because its hardware wasn't specifically designed for wireless projection."

The target models do not support "Projection to this PC".
5 Start Menu

Rarely after the Windows setup, the tile of the start menu may be displayed as "P ~ Microsoft ..." and it may not react even if you click it.
These tiles are applications displayed on the left side of the start menu or it is recommended application by Microsoft.
If Windows cannot register the tile properly it will be displayed as above.

Even in this state, the operation of the application is not affected.
Applications recommended by Microsoft can be downloaded from "Store".
Please remove the pinning of the tile above and pin your favorite application to the start menu as necessary.

The "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
Windows 10 Install Support Tool

What is the "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
It is a support tool that is used to download or install when installing Windows 10. This tool needs to be installed “.NET Framework 4.5 (or later) ”.

Downloading "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
This tool can be downloaded from the following page.

Updated "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" on January 15, 2019.
Even if you have already downloaded the "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" V1, you must download the "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" V2.
You can't download the recovery image with Utility V1 after January 15, 2019.

Recovery Disc Creation Utility
(Recovery Image Downloading Edition)
After July 8, 2024, executing the former version results error.
("Unable to retrieve the recovery data information." message will be displayed after entering Model number and Serial number)
Please download and use the latest version released at July 2, 2024 or later.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective    companies.