Hardware Diagnostics
If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.
If the utility discovers a problem in the hardware, contact Panasonic Technical Support.
Software cannot be checked using this utility.
Preparation
  • Connect an external keyboard to the computer.

Hardware that can be checked using the PC-Diagnostic Utility

  • CPU/Systems
  • RAM XXX MB
  • HDD XXX GB
  • Video
  • Sound*1
  • LAN (Only for model with LAN)
  • Wireless LAN (Only for model with wireless LAN)
  • Wireless WAN (Only for model with wireless WAN)
  • Bluetooth (Only for model with Bluetooth)
  • USB
  • Smart card (Only for model with Smart Card slot)
  • GPS (Only for model with GPS)
  • Serial Port
*1 : When the PC-Diagnostics Utility is running a loud beep will sound, so do not use headphones as this time. Note that a loud beep will also sound when headphones are not used. (The beep will not sound if mute is using Windows.)
  • When the video diagnostic check is running, the display may be distorted. This is not malfunction.

Regarding the PC-Diagnostic Utility

NOTE
- For the hard disk and memory only, you can select standard diagnostic check or extended diagnostic check. When the PC-Diagnostic Utility starts up, it will run the standard diagnostic check.
- You cannot operate the PC-Diagnostic Utility by touching the screen.
Operations External mouse operations Keyboard operations
Select icon Place the cursor above the icon Press «Space», and then press «→»«←»«↑»«↓» ( (close) cannot be selected)
Click the icon Tap or click (right click cannot be used) Press «Space» above the icon
Complete the PC-Diagnostics Utility and then restart the computer Click  (close) Press «Ctrl» + «Alt» + «Del»

Running the Diagnostic Check

Run this utility using the default settings in the Setup Utility.
If the Setup Utility or other settings will not allow hardware to be executed, the hardware icon will be displayed in gray.
  1. Connect the AC adaptor.
    During the diagnostic check, do not remove the AC adaptor, or attach any peripheral devices.
  2. Turn on or restart the computer, and press «F2» or «Del» while [Panasonic] boot screen is displayed.
    The Setup Utility starts up.
    • If the password is requested, enter the Supervisor Password.
    • If you are using the computer after changing the settings from the status at the time of purchase, we recommend that you make a note of the settings that are changed.
  3. Press «F9».
    At the confirmation message, select [Yes] and press «Enter».
  4. Press «F10».
    At the confirmation message, select [Yes] and press «Enter».
    The computer will restart.
  5. While [Panasonic] boot screen is displayed, press and hold «Ctrl» + «F7» until “Please Wait” appears at the bottom of the display.
    When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware components.
    • If the password is requested, enter the password.
      • Do not touch the screen.
    • The keyboard cannot be used until alternating blue and yellow colors are displayed on the left side of the hard-ware icon (A).
    • By clicking the icon, you can execute the following operations:
      • : Start the diagnostic check from the beginning
      • : Stop the diagnostic check (You cannot restart the check partway through by clicking )
      • : Display help (click the screen or press «Space» to return to the original diagnostic check screen)
    • You can check the status of the diagnostic check by the display color on the left side of the hardware icon (A).
      • Aqua: Not running diagnostic check
      • Alternating blue and yellow: Currently running diagnostic check. The interval of the alternating colors differs depending on the type of diagnostic check currently running.
        During memory diagnostic check, the display may freeze for a long period of time. Wait until the process is complete.
      • Green: No problems discovered
      • Red: Problems discovered
    NOTE
    - Using the following procedure, you can run a diagnostic check on a specified hardware component, or run an extended diagnostic check on the memory or the hard disk (The extended diagnostic check is only for the memory and the hard disk). The extended diagnostic check is more detailed, and so requires a longer period of time to run.
    1. Click to stop the diagnostic check.
    2. Click the icon for the hardware that is not to be checked, so that the icon is displayed in gray (B).
      When running a check on the memory or the hard disk, clicking the icon once will turn on the extended diagnostic check (“FULL” (C) will be displayed below the icon); click again, and the icon will be displayed in gray (D).
    3. Click to start the diagnostic check.
  6. When all the hardware has been checked, confirm the diagnostic check results.
    If the display is red and the message “Check Result TEST FAILED” is displayed, you can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Panasonic Technical Support.
    If the display is green and the message “Check Result TEST PASSED” is displayed, the computer’s hardware is operating normally. Continue using the computer as it is. If the computer still does not operate properly, reinstall the software (OPERATING INSTRUCTIONS “Reinstalling Software”).
  7. After the diagnostic check is complete, click (close), or press «Ctrl» + «Alt» + «Del» to restart the computer.
NOTE
- You can also start the Diagnostic Check from [Diagnostic Utility] on the [Exit] menu of Setup Utility besides the method above.

When the Icon Becomes Gray and the Corresponding Device Cannot Be Checked

  • The device is disabled in the Setup Utility:
    Set the device to [Enabled] in the Setup Utility.
  • The USB icon is gray:
    The USB port is disabled.
    Set [USB Port] to [Enabled] in the [Main] menu of the Setup Utility.